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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Associate Help Desk Specialist - **Company:** Allosource - **Location:** Centennial, CO, United States - **Experience:** Starter - **Salary:** $36,005.0 - $39,666.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Software Applications, Network Topologies, Issue Tracking Systems, Microsoft Office - **Published:** June 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0387933dfb7f45a6 ## About the Role Do you have experience in Writing skills?, Do you have a High school diploma or GED?, * High School diploma or equivalent * 0-1+ years of customer service experience with strong communication skills in person and by phone. * Demonstrated ability to build trust with customers and maintain professionalism during challenging interactions. * Experience diagnosing problems to develop corrective action. * Ability and willingness to learn new technologies quickly and apply IT troubleshooting skills effectively. * Exposure to setting clear expectations with customers regarding timelines, next steps, and resolution progress. * Must have knowledge of Windows operating environment. * Ability to communicate in English proficiently (speaking, reading, writing, and comprehension) Familiarity with Microsoft Office applications Preferred Experience: * Associates degree or higher in IT or related field * Common Industry Certifications including but not limited to MCTS'MCITP'MCP, A+, ITIL Foundations, Network+ * 1+ years of IT support experience Preferred Skills - * Hardware trouble shooting - Basic Understanding * Desktop application trouble shooting - Basic Understanding * Network Topology trouble shooting - Basic Understanding. * Chat and Online Meetings support - Basic Understanding * Mobile support - Basic Understanding * Printer support - Basic Understanding * Active Directory - Basic Understanding * Ticketing Systems/Documentation-Basic Understanding ## Description Provides first-line IT support with a strong emphasis on delivering exceptional customer experience. Serves as the primary point of contact for end users, ensuring clear, professional, and empathetic communication while guiding customers through technical issues. Utilize a Service Desk ticketing and knowledge base system to assist computer users with hardware and software problems; technical problems; diagnosing nature of problems; and assisting customers through problem solving steps. Escalating to senior teammates and vendor partners to resolve the issue. This is a Tier 1 role providing first-line technical support and escalating unresolved issues to Tier 2/Senior team members., * Deliver high-quality customer support experience by communicating clearly, professionally, and empathetically across all support channels (phone, chat, email, walk-ups interactions). * Actively collaborate with customers and teammates in resolution of incidents and problems. * Respond to all support calls and tickets within a defined time based on priority (service levels). * Maintain a positive and supportive attitude when communicating with requestors. * Coordinate with other IT staff to ensure appropriate service coverage. * Maintain a journal of all calls received and log all support incidents to the ticketing system. * Actively Participate in knowledge sharing and documentation improvements to enhance customer self-service. * Maintain and work on a list of projects in conjunction with pending service requests. * Maintain a clean and organized working environment in all IT areas. * Have a "hands on" approach honoring the organizations mission and goals. * Must be able to work occasional off hours (nights/weekends) to perform system maintenance or support operations and have the flexibility to be on call on a rotating basis. Must participate in on-call rotation schedule, including occasional evenings/weekends; responds within defined SLA. * Adhere to and promote proper practices and techniques which are consistent with current operating procedures, training requirements, safety practices and company policies. * May perform other related duties and responsibilities as assigned. ## Related Videos - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [P2P networks in Blockchain](https://www.wearedevelopers.com/videos/209-p2p-networks-in-blockchain) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) ## Related Articles - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)