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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** Liberty NOC, LLC - **Location:** Cincinnati, OH, United States - **Experience:** Experienced - **Salary:** $50,000.0 - $60,000.0 - **Contract:** Internship / Graduate position - **Skills:** PHP (Programming Language), Microsoft Windows, Active Directory, Amazon Web Services, Apache HTTP Server, Microsoft Azure, Information Systems, Data Centers, Linux, Domain Name System (DNS), VMware ESX Servers, Web Servers, Hyper-V, Issue Tracking Systems, Simple Mail Transfer Protocols, Citrix XenApp, Windows Servers, MySQL, OpenStack, Windows PowerShell, Server Farms, TCP/IP, Virtualization Technology, Wide Area Networks, Backup and Restore, Scripting, Veeam, Xendesktop, Vmware - **Published:** June 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9cd9b527aeab5754 ## About the Role Do you have experience in Windows?, Do you have a High school diploma or GED?, * Ability to use critical thinking and apply to problem-solving skills * Exceptional customer service and interpersonal skills are a must * Foundational competency with SMTP, DNS, and TCP/IP * Foundational knowledge of MS Windows Server and Active Directory * Foundational understanding of virtualization concepts (VMware ESX, Hyper-V, or equivalent) * Basic LAN/WAN knowledge and troubleshooting capabilities * Must be a quick learner with a desire to work in a team-oriented environment Desired/Optional Skills * Citrix XenApp/XenDesktop or similar remote compute technologies * Linux/Apache/MySQL/PHP exposure * PowerShell or other scripting experience a plus * Veeam Backup Software * cPanel/WHM experience a plus * ConnectWise Manage or equivalent PSA/ticketing platform * CrowdStrike Falcon EDR * AWS and/or Azure competency a plus, * Focus of study in Information Systems is an asset * Minimum 2 years in the IT industry; internship and co-op experience considered * Excellent written and verbal communication skills * Excellent time management skills and proven ability to multi-task competing priorities * A sense of urgency for task completion and customer satisfaction are a must Cultural Fit * Team members must share our common set of core values: Trust, Expertise, and Vision * We have a strong sense of urgency and work with intensity. We want our clients to be served at the highest level as soon as possible. * We believe that the employee/employer relationship is a two-way street based on give and take. With that comes mutual respect and flexibility on both sides. * We believe that everyone should have a voice and a seat at the table. Your ideas are welcome here. * We believe that happy Employees lead to happy Customers. * We operate in a team environment, while also demonstrating the ability to take initiative on your own and be a self-starter. * We believe that a strong work ethic, a drive for continuous improvement, and the ability to share a good laugh each day with your co-workers are key ingredients for a successful team. If you are a hard worker with excellent communication, teamwork and project skills, we would love to talk with you. Please be prepared to demonstrate your knowledge via a skills assessment exercise as part of the qualification process. Qualified applicants should submit their resume and salary requirements. Absolutely no phone calls and no recruiters., * High school or equivalent (Preferred) Experience: * Microsoft Windows Server: 2 years (Required) * VMWare: 2 years (Required) Work Location: Hybrid remote in Cincinnati, OH 45230 ## Description * Provide an exceptional customer support experience for our clients * First-level triage and resolution of client support requests via phone, email, and ticketing system * Foundational support for Windows and Linux hosted environments, web servers, applications, and end-users * Assist in the support and administration of Citrix XenApp/XenDesktop server farm * Assist in the support and administration of Veeam backup & disaster recovery solution offerings * Assist senior team members with systems administration duties within LCO data centers utilizing our OpenStack management platform * Thorough documentation of issues, resolutions, and procedures in ConnectWise Manage ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [MySQL Protocol Features You Should Be Aware Of](https://www.wearedevelopers.com/videos/100267-mysql-protocol-features-you-should-be-aware-of) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Coding for Good: Achieving social change with an app](https://www.wearedevelopers.com/videos/1645-coding-for-good-achieving-social-change-with-an-app) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)