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# (Hiring Fast) IT Helpdesk Specialist

- **Company:** Rider Solution
- **Location:** White Plains, NY, United States
- **Experience:** Experienced
- **Salary:** $58,240.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, IT Management, Network Troubleshooting, Microsoft Office, Software Deployment, User Provisioning Software
- **Published:** June 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5c25184be541194d

## About the Role

Do you have a valid Driver's License license?, Do you have experience in macOS?, * 3+ years of experience in IT desktop or helpdesk support.

 * Proficiency in Windows OS, Active Directory, Office 365, and network troubleshooting.
 * Strong hands-on experience with MacOS and iOS support (Apple device setup, MDM, etc.).
 * Excellent problem-solving and communication skills.
 * Ability to work flexible hours and travel between NY locations (e.g., White Plains, Bronx).
 * Having a valid driver's license and access to a car is preferred.

## Description

* Provide end-user application and desktop support for both Windows and Apple environments (MacOS/iOS).
 * Troubleshoot and resolve incidents at first contact or escalate appropriately.
 * Define, document, and analyze incident scope to identify root causes.
 * Monitor and prioritize incidents based on severity; ensure timely issue resolution.
 * Perform software installations, access provisioning, and application deployments.
 * Maintain detailed documentation and contribute to the knowledge base.
 * Build strong relationships with end-users through professional communication and support.
 * Ensure adherence to service-level agreements and proactive issue management.
 * Complete IT governance and project assignments within set timelines.
 * Maintain a professional appearance and uphold company service standards.
 * Perform other IT-related duties as assigned.


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