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# IT Support Engineer

- **Company:** MATT G ROSENTHAL
- **Location:** Boca Raton, FL, United States
- **Experience:** Experienced
- **Salary:** $70,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Apple Mac Systems, Microsoft Outlook, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hard Disk Drives, Spooling, Print Servers, Software Engineering, TCP/IP, Gsuite, Vmware
- **Published:** June 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0393b98772fbbf5d

## About the Role

Do you have experience in Windows?, Do you have a Bachelor's degree?, * Bachelor's (Preferred)

Experience:

 * Help desk: 4 years (Required)
 * Customer support: 4 years (Required)

## Description

Looking for a challenging and dynamic role that will put your technical expertise and communication skills to the test? We are seeking a highly motivated and detail-oriented technician to join our team and provide top-notch dedicated technical support to one of our largest clients. As a key member of our technical support team, you will be responsible for troubleshooting and resolving a wide range of hardware and software issues, from desktops and notebooks to servers and infrastructure. You must be able to stay cool under pressure, pivot quickly to changing priorities, and document your work with meticulous attention to detail. If you are a problem-solver at heart who is passionate about delivering outstanding customer service, we want to hear from you!, * Report to Help Desk Manager

 * Report to work on time
 * Respond to service requests while on call
 * Log all tasks throughout the day in Connectwise
 * Stay in communication with all end users maintaining clear expectations.
 * Manage tickets and escalate tickets to Help Desk Manager as required
 * Produce procedural documentation as needed
 * Document all calls in the tracking system and follow through to completion
 * Spot trends and identify issues
 * Work as a resource on projects as required
 * Understand Active Directory, provide activation of accounts and maintain security groups
 * General understanding of TCP/IP, DHCP, DNS, administration and creation of users
 * Be able to resolve hardware issues, hard drive ports, cable issues
 * Understand enterprise antivirus software, provide updates and virus removal
 * Experience with SLA's and service call tracking systems
 * Support systems running in a VMWare environment
 * Strong support and resolution experience with Windows 10. Outlook and connectivity issues
 * Experience with Google Workspace email and apps
 * Ability to manage print servers
 * Strong Understanding of MAC OS
 * Strong Understanding of Printing systems
 * Understanding of spooler connectivity issues
 * Understanding of permissions
 * Troubleshoot print driver configuration
 * Produce procedural documentation
 * Maintain and update knowledge base


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