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# IT Systems & Support Specialist

- **Company:** Charter Communications, Inc.
- **Location:** Phoenix, AZ, United States
- **Experience:** Experienced
- **Salary:** $71,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Windows, Data Analysis, Business Software, Computerized Patient Record System, Desktop Computing, Microsoft SQL Server, Pivot Tables, Power BI, EClinicalWorks, SQL Databases, Tableau (Software), Electronic Medical Records, Information Technology, Laptops, User Accounts
- **Published:** June 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=11b6eb7a78d92858

## About the Role

Do you have experience in User training (technical support)?, * 3+ years of experience supporting an EHR system in a clinical environment (NextGen Enterprise, Epic, eClinicalWorks, or similar)

 * Experience training end users on clinical or business software
 * Proficiency with Microsoft 365 administration and troubleshooting
 * Ability to image and configure laptops and desktops independently
 * Strong communication skills across clinical, administrative, and leadership audiences

What Sets You Apart

 * NextGen Enterprise experience (administration, template support, or configuration)
 * Ability to run SQL queries, restart failed SQL Server jobs, and interpret basic results
 * Familiarity with data analytics tools (Hex, Power BI, Tableau, or similar)
 * Excel proficiency including VLOOKUPs and pivot tables
 * Experience in a behavioral health or outpatient clinical setting

Basic Requirements

 * Ability to sit for extended periods and work on a computer
 * Must be able to work on-site; travel between SHG locations may be required (Prescott, Cottonwood, Phoenix, Tucson areas)
 * Ability to obtain a Level 1 Fingerprint Clearance Card

## Description

At Spectrum Healthcare Group, we're looking for an IT Systems & Support Specialist who is comfortable jumping between helpdesk support, EHR administration, and data work - sometimes all in the same day. This is a hands-on role for someone who takes ownership, communicates clearly, and genuinely wants to support the staff helping our communities thrive.

What You'll Do

 * Provide day-to-day support for hardware, software, and Microsoft 365 (user accounts, password resets, email, Teams)
 * Support and administer our Electronic Health Record system (NextGen Enterprise preferred)
 * Train new and existing staff on EHR workflows and technology tools
 * Image, deploy, and configure laptops and desktops
 * Troubleshoot common software and hardware issues across multiple locations
 * Monitor SQL Server jobs and perform basic query work to support operations
 * Assist with reporting and data tasks using tools like Hex, Power BI, or Excel
 * Document issues, resolutions, and procedures to keep the team informed


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