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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician - **Company:** Oakland & Company - **Location:** Ames, IA, United States - **Salary:** $55,000.0 - $75,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Amazon Web Services, Amazon Elastic Compute Cloud, Confluence, Cloud Computing, System Configuration, Data Centers, Linux, Domain Name System (DNS), Network Security, Network Troubleshooting, Linux System Administration, Windows Servers, Azure Active Directory, Serial Communications, Office365, System Availability, Amazon Virtual Private Cloud (VPC), Documentation System, Information Technology, Fortinet, Vmware - **Published:** June 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8a132f7dff2b9b4e ## About the Role The ideal candidate will have: * Strong Linux administration skills, including experience with system maintenance and troubleshooting. * A solid understanding of serial communication protocols and troubleshooting methods. * Hands-on experience with FortiGate firewalls and FortiManager administration. * Familiarity with O365 administration and Azure Active Directory basics. * Knowledge of VMware, XCP-NG, and AWS (EC2, VPC) to support virtualized and cloud-based environments. * Willingness and ability to travel as needed to support remote locations and data centers., * Windows Server administration experience, including system setup and maintenance. * Knowledge of DNS and Active Directory management for user authentication and domain services. * Experience working with Confluence or similar documentation tools for IT knowledge management. * Strong troubleshooting and analytical skills with the ability to work independently and as part of a team., If you are a self-motivated IT professional who enjoys problem-solving, learning new technologies, and working in a diverse and evolving environment, we'd love to hear from you! ## Description We are seeking a highly motivated IT Support Technician to join our team and play a critical role in maintaining and supporting our IT infrastructure. This position will be responsible for providing technical support for servers, workstations, networks, and scale computers while also administering O365 and AWS Organizational Units (OUs). The ideal candidate will have a strong background in IT support, system administration, and troubleshooting across multiple platforms. This role will involve working closely with internal teams and external clients to ensure smooth operations, timely issue resolution, and optimal system performance. If you're looking for an opportunity to apply your technical expertise in a dynamic, fast-paced environment, this role is for you., * Provide phone and email support to Oakland clients, troubleshooting IT issues efficiently. * Administer and manage on-premises and cloud-based Linux instances to ensure system stability. * Configure and manage FortiGate firewalls via FortiManager, ensuring network security and efficiency. * Install, configure, and troubleshoot serial and network-connected scale devices. * Manage and support O365 email accounts, ensuring seamless communication across the organization. * Administer and maintain remote data center assets and AWS OUs, ensuring secure and scalable cloud operations. * Assist with network troubleshooting and configuration, ensuring high availability and minimal downtime. * Document processes, procedures, and solutions in internal knowledge bases for better efficiency and future reference. * Collaborate with other IT team members to implement system improvements and optimizations. * Provide on-site support and troubleshooting as needed, including occasional travel to company locations. ## Related Videos - [WeAreDevelopers LIVE - Back to CODE100](https://www.wearedevelopers.com/videos/1909-wearedevelopers-live-back-to-code100) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)