> Markdown version of [/jobs/ext/545628-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/545628-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** Northwest Title, LLC - **Location:** Bellevue, WA, United States (Remote available) - **Salary:** $40,000.0 - $60,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Microsoft Windows, Adobe Acrobat, Antivirus Softwares, Microsoft Outlook, Desktop Computing, Microsoft Office, Microsoft PowerPoint, CompTIA Strata - PC Hardware Technology Engineer, Symantec, Peripherals, Information Technology, Server Operating Systems & Platforms - **Published:** June 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4a7e3eb042fa3af6 ## About the Role Do you have experience in Windows?, * Basic knowledge of computer hardware, including desktop computers, monitors, printers, and scanners. * CompTIA A+ and Network+ Certifications preferred. * Experience with desktop and server operating systems, including Windows 10 and Windows 11. * Application support experience with Microsoft Office, Adobe Acrobat, and antivirus solutions (Symantec Endpoint, Sophos). * Working knowledge of help desk programs (i.e., KACE, Web Helpdesk, Service Desk Plus) * Exceptional written and oral communication skills. * Strong interpersonal skills, with a focus on listening and questioning skills. * Ability to conduct research into a wide range of computing issues as required. * Ability to present ideas in user-friendly language to non-technical staff and end users. * Keen attention to detail. * Proven analytical and problem-solving abilities. * Ability to effectively prioritize and execute tasks in a high-pressure environment. * Exceptional customer service orientation. * Experience working in a team-oriented, collaborative environment. * Expert knowledge of Microsoft Office applications including Word, Excel, PowerPoint, Outlook, and Access. Knowledge of peripherals, connections, and networking. ## Description The Technical Support Specialist's role is to provide a point of contact for end-users to receive support and maintenance of computer systems, desktops, and peripherals. This includes receiving, prioritizing, documenting and actively resolving end-user help requests related to installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and software to ensure optimal performance and escalating incidents when considered appropriate. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion and provide end-user assistance where required. Requirements * Field incoming requests to the Helpdesk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues. * Document all pertinent support information into the helpdesk ticketing system, including categorization, impact / severity level and nature of problem, document the helpdesk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. * Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician. * Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed including accurately documenting instances of desktop equipment or component failure, repair, installation, and removal. * Identify and learn appropriate software and hardware used and supported by the organization. * Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications. * Answer to and perform moves, ads, and changes requests as they are submitted. * Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution. * Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. * Test fixes to ensure problem has been adequately resolved. * Perform post-resolution follow ups to help requests. * Develop help sheets and FAQ lists for end users. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Back(end) to the Future: Embracing the continuous Evolution of Infrastructure and Code](https://www.wearedevelopers.com/videos/440-back-end-to-the-future-embracing-the-continuous-evolution-of-infrastructure-and-code) - [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)