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# Technical Support Engineer

- **Company:** IBA InfoTech Inc.
- **Location:** Raleigh, NC, United States
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Command-Line Interface, Computer Programming, Continuous Integration, Github, Log Files, Networking Basics, Ruby, Web Applications, Git, Information Technology
- **Published:** June 14, 2026
- **Apply:** https://ibainfotech.com/technical-support-engineer

## About the Role

* Experience using Git and GitHub.
 * Programming experience with a language like Ruby.
 * Experience using the command line.
 * Experience interacting with APIs and troubleshooting related requests.
 * Understanding client and server architecture for websites and web applications.
 * Stellar English and grammar skills.
 * Excellent problem solving skills - you might not know all the answers but you know how to find and communicate the solution.
 * A strong sense of empathy - you are attuned to hear the question behind a question.
 * Customer service experience.
 * A unique writing style and voice.

Preferred Qualifications

 * Will love developers and GitHub as much as we do.
 * Could effortlessly explain how Git works to a non-developer.
 * Have remote customer service experience.
 * Familiarity with basic network concepts and tools.
 * Familiarity with continuous integration, delivery, and deployment principles.
 * Experience troubleshooting using stack traces and log files.



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