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# Data Scientist

- **Company:** IBA InfoTech Inc.
- **Location:** Jacksonville, FL, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Amazon Web Services, Avaya IP Phone 1140e, Big Data, Data Files, Data Visualization, R (Programming Language), Apache Hadoop, Python (Programming Language), Machine Learning, Microsoft SQL Server, Natural Language Processing, Power BI, Salesforce.Com, Tableau (Software), Computer Network Operations, Apache Spark, Information Technology, Data Analytics, Looker Analytics
- **Published:** June 14, 2026
- **Apply:** https://ibainfotech.com/data-scientist-jobs-in-jacksonville

## About the Role

* Bachelor's Degree required
 * 5+ years of experience in data analytics or data science
 * Strong understanding of big data technologies such as Spark, Hadoop, etc.
 * Working knowledge of software programs for statistical analyses and data visualization, including SQL Server, R, Python, Tableau, Power BI, Looker, etc.
 * Ability to aggregate, synthesize, and prepare data into digestible and actionable formats and reports to effectively drive strategic product development and customer performance decisions
 * Excellent verbal and written communication skills and comfort presenting to leadership and other key stakeholders
 * Strong track record working cross-functionally, and with external stakeholders to execute on strategic priorities
 * Experience and comfort working in an agile development organization
 * Strong project management abilities
 * Experience with AWS and/or Salesforce

## Description

* Inventory Formativ's patient touchpoint and interaction data across internal systems (Avaya, AWS, Salesforce, etc.) to identify all available and relevant data sets
 * Assess healthcare industry data and trends to identify metrics most critical for physician customer performance, and build benchmarks around customer operational success
 * Establish and standardize metrics for internal and customer success across Formativ's suite of patient access and engagement technology-enabled services
 * Build scorecards and KPIs to measure customer performance, and alert product teams of overall health of the product
 * Provide relevant data for Formativ operations and customer success teams in establishing improvement plans for lagging scorecard metrics
 * Guide and support ongoing internal and external reporting needs, alongside existing quality and reporting teams
 * Develop and manage strong, collaborative relationships with key stakeholders in Technology, Product, and Commercial teams as needed to drive customer success
 * Develop unique insights from the Formativ network to publish for external consumption via sales, marketing, internal/external blog posts and other outlets
 * Establish and operationalize Formativ's Network Operations Centers (NOCs) to visualize and monitor network and client performance
 * Serve as Formativ's resident expert in all things related to Big Data, Machine Learning (ML) and Natural Language Processing (NLP), and work cross-functionally to help teams adopt relevant tools and methodologies to enhance Formativ's services


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