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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Director - Public Cloud Operations - US - **Company:** American Express Company - **Location:** New York, NY, United States - **Experience:** Expert - **Salary:** $144,250.0 - $256,250.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Amazon Web Services, Microsoft Azure, Cloud Computing, DevOps, Disaster Recovery, Github, Monitoring of Systems, Identity and Access Management, Reliability Engineering, Cloud Services, Prometheus, Software Vulnerability Management, Working Model 2D, Datadog, Data Logging, Google Cloud, Enterprise Software Applications, Cloud Monitoring, System Availability, Grafana, Multi-Cloud, Infrastructure as Code (IaC), Cloudformation, Containerization, Information Technology, Cloud Optimization, Cloudwatch, Terraform, Dynatrace, Jenkins - **Published:** June 14, 2026 - **Apply:** https://www.juju.com/job/00000000g7y01l ## About the Role + Bachelor's degree in Computer Science, Engineering, or related field (Master's preferred). + 10+ years of experience in Platform Engineering & Operations, API Support or Site Reliability Engineering (SRE), with a proven track record of leading teams in managing large-scale cloud infrastructure with a focus on reliability and resilience. + Deep, hands-on experience with AWS, Azure, and/or GCP (multi-cloud experience preferred). + Strong experience with: + Infrastructure as Code (e.g., Terraform, CloudFormation) + Container platforms (e.g., EKS, GKE) + Monitoring tools (e.g., Datadog, Prometheus, CloudWatch, Azure Monitor) + CI/CD pipelines (e.g., Jenkins, GitHub Actions, Azure DevOps) + Strong understanding of cloud networking, security, and architecture. + Experience managing large-scale and mission-critical production environments. + Proven experience in financial management and cloud cost optimization. + Relevant certifications preferred: + AWS Solutions Architect - Professional + Azure Solutions Architect Expert + GCP Professional Cloud Architect + Experience with observability tools such as Prometheus, ELK and Dynatrace. + Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues and drive resolution in a fast-paced environment. + Excellent communication and leadership skills, with the ability to effectively collaborate with cross-functional teams and influence decision-making at all levels of the organization. Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. ## Description The Director Infrastructure Engineering - Head of Public Cloud US Operations (AWS, Azure and GCP) is responsible for leading the strategy, execution, and continuous improvement of cloud operations across Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). This role ensures secure, reliable, scalable, and cost-effective cloud environments that support enterprise applications and digital transformation initiatives. The ideal candidate brings deep technical expertise in cloud infrastructure, a strong operational mindset, and proven leadership experience across financial governance (FinOps), automation, and large-scale platform operations. Responsibilities Cloud Operations Leadership + Lead and manage U.S. public cloud operations across production and non-production environments for AWS, Azure, and GCP. + Drive incident, problem, and change management processes to ensure operational stability. + Ensure high availability, performance, resilience, and operational excellence across cloud platforms. + Partner closely with cloud service providers on operational performance and resiliency initiatives. + Collaborate with engineering, product, architecture, and security teams. + Support enterprise cloud migration and modernization programs. Cloud Infrastructure & Reliability + Oversee infrastructure design, deployment, monitoring, and optimization. + Implement and govern Infrastructure as Code (IaC) using tools such as Terraform. + Drive Site Reliability Engineering (SRE) principles, including automation and reliability engineering. + Lead disaster recovery and business continuity strategies. Security & Compliance + Partner with cybersecurity teams on vulnerability management and risk mitigation. + Implement best practices for identity and access management (IAM), encryption, logging, and monitoring. + Participate in internal and external audits, as required. Automation & DevOps Enablement + Champion automation-first operational models. + Integrate CI/CD pipelines with cloud infrastructure. + Reduce manual operational overhead through scripting and tooling. Financials and Reporting + Drive cloud cost-efficiency initiatives across workloads. + Lead cloud inventory management and usage reporting., We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. ## Related Videos - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Innovating Developer Tools with AI: Insights from GitHub Next](https://www.wearedevelopers.com/videos/1268-innovating-developer-tools-with-ai-insights-from-github-next) - [The Road to MLOps: How Verivox Transitioned to AWS](https://www.wearedevelopers.com/videos/1050-the-road-to-mlops-how-verivox-transitioned-to-aws) - [Enterprise-Cloud-Native - Fast-Paced Development & Deployment in a Highly Secure Banking Environment](https://www.wearedevelopers.com/videos/671-enterprise-cloud-native-fast-paced-development-deployment-in-a-highly-secure-banking-environment) - [Our GitOps approach for deploying an Identity Provider and an API Gateway in a SaaS company](https://www.wearedevelopers.com/videos/776-our-gitops-approach-for-deploying-an-identity-provider-and-an-api-gateway-in-a-saas-company) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [DevOps Engineer Salary [2023]](https://www.wearedevelopers.com/magazine/203-devops-engineer-salary-2023) - [React Developer Salary [2023]](https://www.wearedevelopers.com/magazine/198-react-developer-salary-2023) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Highest Paying Tech Companies in Europe](https://www.wearedevelopers.com/magazine/162-highest-paying-tech-companies-in-europe)