> Markdown version of [/jobs/ext/546162-technical-onboarding-specialist](https://www.wearedevelopers.com/jobs/ext/546162-technical-onboarding-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Onboarding Specialist - **Company:** Pretty Busy Tax Software LLC - **Location:** Mesa, AZ, United States - **Salary:** $40,000.0 - $45,000.0 - **Contract:** Permanent contract - **Skills:** HTML, Microsoft Excel, Cascading Style Sheets (CSS), Spreadsheets, Software Debugging, Desktop Computing, Product Software Implementation Methods - **Published:** June 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7b693a3ae8ba1c03 ## About the Role Do you have experience in Computer operation?, If you are comfortable with computers, good with people, and willing to learn, we can train you on the software side., Good people skills - Comfortable talking on the phone - Comfortable doing trainings for clients via Zoom calls where you share your screen and have your camera on - Patient and helpful with customers - Good attention to detail - Willingness to learn software - Comfortable using Excel - Good computer skills - Able to follow a process - Good written communication - Dependable and organized Nice to Have Not required, but helpful: - Basic HTML or CSS knowledge - Experience helping customers - Experience with spreadsheets - Experience in construction, office admin, scheduling, or customer service - Interest in software, tech, or business operations Who This Is a Good Fit For This could be a great fit if you are early in your career, changing careers, or coming from customer service, office admin, construction admin, or another role where you had to help people and stay organized. You do not need to know everything on day one. But you do need to care, pay attention, ask good questions, and be willing to get better. Who This Is Not For This is not a good fit if you dislike talking to customers, do not like learning new systems, or need every day to look exactly the same. Software support and implementation can be busy. Customers ask questions. Bugs happen. Things change. We need someone who can stay calm, learn, and help. ## Description You do not need software company experience for this role. You do need to be good with people, willing to learn, comfortable on the phone, and able to follow instructions carefully. Our team helps new customers get set up in our software, trains them on how to use it, answers questions, follows up when they need help, and tests new features before customers use them. About the Role This is an entry-level role for someone who wants to learn software implementation, customer support, and training. You will work with our team to help customers get started, answer basic questions, follow up by phone, text, email, and Zoom, and help test the software when we release updates. ## Related Videos - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web) - [Developers don't need onboarding, do they? The balance between corporate culture and day-to-day project work.](https://www.wearedevelopers.com/videos/1063-developers-don-t-need-onboarding-do-they-the-balance-between-corporate-culture-and-day-to-day-project-work) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) ## Related Articles - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [First Steps For Getting Into Tech](https://www.wearedevelopers.com/magazine/95-first-steps-for-getting-into-tech) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [How to Make a Career Change to a Software Engineer Role](https://www.wearedevelopers.com/magazine/11-how-to-make-a-career-change-to-a-software-engineer-role)