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# Software Service Manager - US Remote

- **Company:** Motorola Solutions, Inc.
- **Location:** United States (Remote available)
- **Salary:** $100,000.0 - $110,000.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Cloud Computing, Software Architecture, Systems Integration
- **Published:** June 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=913a36a134a468ae

## About the Role

Do you have experience in Systems integration?, Do you have a High school diploma or GED?, * High School diploma, Associates, or Bachelor's degree, OR 5+ plus years in CommandCenter Software and/or Mobile Video Deployment, Engineering, Sales/Presales, CMSO or Managed & Support Services experience.

 * Must have a strong understanding of Motorola Software and Video products, API technologies, Software Architecture and Design, System Integration, and Cloud Deployment required.
 * Must be able to obtain a background clearance as required by our government customers.

## Description

* Work in collaboration with Sales, Product, Engineering, Deployment, Customer Success, Land Mobile Radio Customer Service Managers, and CMSO Support teams throughout the customer engagement.
 * Accountable and responsible for the execution of service agreements, deployment of field resources, reduction in time to resolution, and escalation management.
 * Exercise judgment in selection methods and techniques for obtaining solutions.
 * Ensures best practices are being adhered to within the customer's environment.
 * Delivers consistent service levels by exceeding customer expectations and managing customer escalations.
 * Helps manage and coordinate the processing, communication, and implementation of technical changes, including changes related to new cloud releases, customer requests, field change orders, and reconfigurations, and is engaged on all upgrade and execution plans.
 * Maintains awareness of all complex service matters including technical solutions implementations and activities.
 * Reporting on technical performance, and providing reviews of relevant service requests open within a customer's environment
 * Can explain technical problems and solutions to team/client members.
 * Ensures effective coordination and support between account teams and supporting technical resources.
 * Builds value-added relationships within the domain of the account to become the trusted technical advisor to the customer.
 * Public Safety experience is preferred .

Target Base Salary Range: $100,000 - $110,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.


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