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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Technology - Help Desk Technician II - **Company:** Continental Battery Systems - **Location:** Irving, TX, United States - **Experience:** Experienced - **Salary:** $45,000.0 - $55,000.0 - **Contract:** Permanent contract - **Skills:** Adobe Analytics, Microsoft Excel, Business Process Management, Microsoft Outlook, Software as a Service, Cloud Computing, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Python (Programming Language), Network Security, Network Troubleshooting, Windows Servers, Netsuite, Network Architecture, Network Connections, Network Administration, Network Protocols, Performance Tuning, Windows PowerShell, Server Administration, Server Virtualization, TCP/IP, Network Routers, Scripting, Connectivity Problems, Firewalls (Computer Science), Information Technology, Gsuite, Server Operating Systems & Platforms, Vulnerability Analysis - **Published:** June 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=fa7e82cb0a7a6ffc ## About the Role Do you have experience in Writing skills?, Do you have a Associate's degree?, Minimum Qualifications:Formal Training (courses, degrees, and credentials required): * AA Degree or equivalent; BA preferred Experience (type and amount of experience required): * Minimum 2 years of exceptional work within systems administration including experience with system administration, network troubleshooting, and help desk support. Knowledge, Skills, Abilities, and Values (KSAV) (type and level of job/team-related attributes minimally required to accomplish expected results): Knowledge: * Advanced knowledge of Google Workspace Administration, NetSuite Security Administration, Google Workspace Suite (Sheets, Docs, Slides), and Server Operating Systems (Windows Server, Linux) * Advanced knowledge of RMM Experience including installing executables (Outlook, Excel) on windows devices * Advanced knowledge and EDR Experience * Advanced knowledge of network protocols (TCP/IP, DNS, DHCP) * Advanced knowledge of security best practices * General knowledge of all EHS procedures, methods, and techniques (language, safety tips, etc.) * General knowledge of business policies and practices, document flows, general office procedures, rules, methods, and techniques * General knowledge of Information Technology Infrastructure Library (ITIL) framework * General knowledge of Cloud Technologies (Google), Scripting Languages (PowerShell, Python), and Linux terminal commands Skills: * Advanced skill in practicing safe work habits * Strong problem solving and analytical skills * Excellent verbal and written communication skills * Strong skills in communicating and building positive rapport with customers through delivering quality customer service (producing satisfaction; delivering happiness) * General skill level in English composition and conversation (read, write, and speak English with good pronunciation, proper word use, structure, and grammar); Additional language preferred * General skill level in math (basic functions (addition, subtraction, multiplication, division, percent, and fractions), mathematical reasoning, number sense, reading charts and graphs) * General skill level in use of business machines (phone, pc, copy, fax, and scanner) * General skill level in typing (accurate at 30 wpm) * General skill level in organization/orderliness and establishing priorities * General skill in defusing an agitated or confrontational person; handle grievances with professional etiquette * Basic skill in use of customer resource management (CRM) software Abilities * Advanced ability to follow defined process steps with high repeatability and ability to document processes and procedures * Advanced ability to work in a group/team or independently, when needed * General ability to interface with flexibility/adaptability to work effectively with a wide variety of people (identify and match approach to customer preference/personality type) * General ability to analyze situations, strategize actions, and solve problems quickly and effectively. General ability to troubleshoot complex technical situations * General ability to identify, support, develop, and execute appropriate intermediate and long-range improvement goals that support department and company objectives * General ability to maintain confidentiality * Basic ability to effectively train new hires on mastered job processes, techniques, and procedures * General ability to stay current with emerging technologies ## Description A Help Desk Technician II is responsible for providing advanced technical support to end-users and managing the SAAS Based IT infrastructure. This role requires a strong understanding of IT systems, network infrastructure, and troubleshooting techniques. The technician will be responsible for resolving complex technical issues, implementing IT solutions, and ensuring system uptime and security., Consistent demonstration of adherence to Company Values is a basic requirement for continued employment: * Empowered and Engaged: trustworthy, great work-ethic, skilled, highly productive * Customer-Centric: positive-relations-builder, devotion to serve well, great-reputation-builder * Powerful Brands and Services: dedicated to high quality, reputable problem solver, known for meeting and exceeding expectations * Always Moving Forward: dedicated to continuous improvement in all areas, choices represent good character, process improver * One-Team: collaborative, expresses high emotional intelligence, positive cooperative spirit * Environmental Health and Safety: significant work ethic associated with improvements devoted to preventing EHS failures, follows EHS policies and practices Job-Specific Responsibilities:Advanced Help Desk Support: * Provide advanced technical support to end-users, resolving complex issues related to hardware, software, and network connectivity. * Troubleshoot and resolve escalated help desk cases. * Provide remote and on-site technical support. Server Administration: * Manage and maintain Google Virtual Server infrastructure. * Install, configure, and upgrade server operating systems and applications. * Monitor server performance and proactively address issues. * Implement and maintain server security measures. Network Administration: * Manage and maintain network infrastructure, including routers, switches, and firewalls. * Troubleshoot network connectivity issues. * Implement and maintain network security measures. Project Implementation: * Participate in IT projects, including system upgrades, migrations, and new implementations. * Lead in the planning, implementation, and testing of IT solutions. Documentation: * Create and maintain accurate and up-to-date documentation for IT systems and processes. * Develop and maintain knowledge base articles. Security: * Implement and maintain security policies and procedures. * Conduct regular security audits and vulnerability assessments. * Respond to security incidents and threats. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [The Cloud is Calling: Answer with In-Demand Skills](https://www.wearedevelopers.com/videos/945-the-cloud-is-calling-answer-with-in-demand-skills) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)