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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician (B2B / MSP) - **Company:** COMPUTER GUY - **Location:** Sterling Heights, MI, United States - **Salary:** $40,000.0 - $55,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Domain Controllers, Business Software, Microsoft Outlook, CompTIA Network+, Network Architecture, Networking Basics, Windows PowerShell, Microsoft SharePoint, Software Engineering, TCP/IP, Windows Desktop, Connectivity Problems, Software Troubleshooting, Event Viewer, User Accounts - **Published:** June 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=739c47478cccfe0b ## About the Role Do you have experience in Windows?, * 1+ year of relevant IT support experience Technical Skills * Installing, reloading, and upgrading Windows operating systems * Troubleshooting Windows errors on Windows 10 and 11 * Reading and troubleshooting Windows Event Viewer logs * Basic networking knowledge, including TCP/IP fundamentals * Basic Active Directory and domain controller knowledge (user accounts, group membership, password resets, basic OU navigation) * Critical and analytical thinking, with a strong troubleshooting mindset Soft Skills * Excellent verbal and written communication, with the ability to explain technical issues clearly to non-technical users * Strong customer service skills, including engaging clients by phone, de-escalating situations, and driving issues to resolution * Strong written documentation habits for clear, thorough ticket notes * Able to work effectively under pressure and stay focused in high-stress situations * Ability to multi-task and manage a variety of tickets efficiently Work Style * Self-driven and comfortable working autonomously without micro-management * Able to learn and follow established, documented processes Physical Requirements * Ability to lift at least 50 pounds as needed (e.g., setting up or moving server equipment), * Prior experience in an MSP (Managed Service Provider) environment * Experience working as part of a Service Desk team * Familiarity with PowerShell scripting (or other automation tools) to improve efficiency * Home lab setup or other self-driven skill-building projects, * IT support: 1 year (Required) * Windows 10/11 troubleshooting: 1 year (Required) * working for an MSP: 1 year (Preferred) License/Certification: * CompTIA Network+ (Preferred) Ability to Commute: * Sterling Heights, MI 48314 (Required) ## Description As a Support Technician at TCG, you'll be the first point of contact for client technical issues, handling a wide range of tasks from troubleshooting connectivity problems to resolving software issues. Working closely with clients, you'll diagnose and resolve issues both remotely and, when necessary, on-site. Each day brings unique challenges., Your day begins by reviewing the daily calendar, where tickets are prioritized by our Service Coordinators. You'll review each ticket, call the client to recreate and confirm the issue, then begin troubleshooting. Throughout each ticket, you'll document your work in our system, ensuring every client interaction and troubleshooting step is recorded for future reference. You'll tackle a variety of technical challenges - some straightforward, others requiring more outside-the-box thinking. While you'll work independently, collaboration is encouraged, and you'll reach out to colleagues for guidance on complex issues and share insights in team discussions. Common tickets include: * Backup failures * Printer and scanner malfunctions * Network connectivity issues (internet and local) * Microsoft 365 administration (Exchange Online, SharePoint, Teams) * Outlook troubleshooting (mail flow, corrupt profiles) * Windows 10/11 issues, up to and including OS recovery or reinstall * Industry-specific business applications, often requiring coordination with third-party vendors on behalf of the client Once an issue is resolved, you'll confirm with the client before closing the ticket. Most issues are resolved remotely, but some require on-site visits when remote resolution isn't feasible. Mileage is reimbursed. Most clients are within a 20-mile radius of the office, though some are farther. We prioritize remote solutions, with on-site visits reserved for hands-on work. You may occasionally receive stretch assignments supporting our advanced-tier engineers on projects like firewall deployments, network infrastructure upgrades, server migrations, or email migrations. Between service calls, you'll have time for professional development - learning new troubleshooting techniques, sharpening your skills, or working toward certifications. At the end of the day, you'll review completed tickets, schedule follow-ups, and share feedback with the team. Every day at TCG brings unique challenges, learning opportunities, and a chance to make a tangible impact on the efficiency and security of our clients' operations. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Unsolved mysteries between Usability and Accessibility in iOS](https://www.wearedevelopers.com/videos/737-unsolved-mysteries-between-usability-and-accessibility-in-ios) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [You’re a great coder? 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