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# IT Support Engineer - III

- **Company:** CRESCENT TEK L.L.C.
- **Location:** Metairie, LA, United States
- **Experience:** Experienced
- **Salary:** $95,000.0 - $105,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Microsoft Azure, Software as a Service, CompTIA Security+, Hyper-V, Virtual Private Networks (VPN), Windows Servers, Network Architecture, Networking Basics, Routing, Azure Active Directory, TCP/IP, Virtual Local Area Networks, Virtualization Technology, Firewalls (Computer Science), Information Technology, Wireless Technologies, GPT, Cisco, Vmware
- **Published:** June 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fb8e704aaa30796b

## About the Role

Do you have a valid Driver's License license?, Do you have experience in Windows?, * 5+ years of hands-on IT experience, with at least 2 years in an MSP environment

 * Strong troubleshooting skills across Windows Server, networking, and cloud platforms
 * Experience with Microsoft 365 administration and Azure
 * Solid understanding of networking fundamentals (TCP/IP, VLANs, routing, VPN)
 * Familiarity with ConnectWise Manage or similar PSA/RMM platforms
 * Hands-on experience with Rewst for workflow automation and process orchestration
 * Experience with Augmentt for SaaS management and Microsoft 365 visibility
 * Excellent communication skills - you'll be client-facing at times
 * Ability to manage multiple priorities in a fast-paced environment

Bonus Points For:

 * Cisco/Meraki certifications or hands-on experience
 * Security certifications (CompTIA Security+, CISSP)
 * Experience managing hardware EOL planning and migrations
 * Familiarity with AI tools and how to apply them in an MSP context - whether for automation, documentation, or improving service delivery
 * Prior experience building AI-assisted workflows or prompting tools like ChatGPT/Claude into day-to-day operations

## Description

* Serve as the escalation point for Level 1 and Level 2 technicians, resolving complex technical issues efficiently
 * Design, implement, and maintain network infrastructure including firewalls, switches, and wireless systems (Cisco/Meraki experience a plus)
 * Manage and support Microsoft 365, Azure AD, and on-premise Active Directory environments
 * Administer virtualization platforms (VMware, Hyper-V)
 * Handle server builds, migrations, and ongoing maintenance
 * Respond to and resolve escalated tickets within SLA commitments using ConnectWise
 * Build and maintain automations using Rewst to streamline internal and client-facing workflows
 * Leverage Augmentt to manage, audit, and optimize Microsoft 365 SaaS environments
 * Participate in on-call rotation for after-hours support as needed
 * Document configurations, procedures, and network changes thoroughly
 * Proactively identify risks and recommend improvements to client environments


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