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# IT Help Desk Technician-PT

- **Company:** Fuhrer, Frank B. Holdings, Inc.
- **Location:** Pittsburgh, PA, United States
- **Experience:** Starter
- **Salary:** $35,360.0
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Multi-Factor Authentication, ServiceNow IT Service Management, Office365, Software Troubleshooting, Computer Equipment, Information Technology, Laptops
- **Published:** June 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5c0cb5b7365f13ad

## About the Role

Do you have experience in Equipment troubleshooting?, Do you have a High school diploma or GED?, * High school diploma or equivalent required; associate degree in Information Technology or related field preferred.

 * 1-3 years of experience in an IT support, help desk, or technical support role.
 * Strong troubleshooting and problem-solving skills.
 * Excellent customer service and communication skills.
 * Ability to prioritize tasks and manage time effectively.
 * Requires drug screen and criminal background check.

Here's what we hope you have:

 * A great work ethic & attitude.

Physical Requirements:

 * Ability to lift and carry equipment up to 30 lbs.
 * Ability to sit, stand and walk for extended periods.

## Description

Let's take a closer look at the role of the IT Help Desk Technician to determine if this opportunity is right for you!

As an IT Help Desk Technician, you will serve as the first point of contact for employees seeking technical assistance. This role is responsible for troubleshooting hardware, software and network-related issues, providing timely support to end users and escalating complex problems as needed.

Here's more of what you will do:

 * Respond to help desk tickets, phone calls, and walk-up requests in a timely and professional manner.
 * Escalate unresolved or complex issues to higher-level IT staff or external vendors as appropriate.
 * Assist users with account access, password resets, and multi-factor authentication issues.
 * Provide technical support for desktop computers, laptops, mobile devices, and peripheral equipment.
 * Perform routine maintenance, updates, and system checks.
 * Install, configure, and maintain computer hardware, software, and mobile devices.
 * Provide support for Microsoft 365 Applications.
 * Document incidents, requests, and resolutions in the IT ticketing system.
 * Follow IT policies, security standards, and best practices to ensure data protection and system integrity.
 * Maintain IT asset inventory.

This list is not all inclusive of other tasks and subtasks that may be necessary in performing this role, but rather an overview of the role's primary work tasks.


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