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# Technical Support Engineer

- **Company:** Lennox International
- **Location:** United States
- **Experience:** Expert
- **Salary:** $94,000.0 - $123,900.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft PowerPoint, SAP Knowledge Warehouse, Technical Data Management Systems
- **Published:** June 15, 2026
- **Apply:** https://www.dice.com/job-detail/4dcec70f-574b-4d28-8e26-756f6287108d

## About the Role

* Bachelor's degree in engineering (preferred), a related field, or an equivalent combination of education and experience.
 * Requires at least 5 years of relevant HVAC experience.
 * Projects a positive and professional image at all times, assisting customers promptly and conducting all business in a friendly, courteous and knowledgeable manner.
 * Demonstrates ability to advocate, organize, problem-solve and provide root-cause results.
 * Must be physically able to climb ladders and make roof-top inspections.
 * Have strong understanding of Micrsoft Excel, PowerPoint and Word.
 * SAP knowledge a plus.

## Description

The Sr. Technical Support Engineer works with field service, engineering, product managers, and manufacturing to resolve product quality, reoccurring failure, or reliability concerns and drive continuous improvement.

 * Investigates, analyzes and compiles data to effectively communicate quality or problem description to proper departments.
 * Leads cross- functional project teams to resolves field service issues.
 * Reports on active projects and costs.
 * Maintains status on product quality issues and creates product service and application bulletins when appropriate.
 * Visits customer sites to observe, identify and document field situations, and to assist in resolving the problem.
 * Works with new product development team to evaluate service requirements and technical support guidance.
 * Fulfills requirements for Technical support in the stage gate Decision Process.
 * Reviews new product technical data and assists in identifying training content and requirements to launch new products.
 * May conduct internal training on product and technical updates., Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture - which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member's contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you'll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!


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