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# IT Technician

- **Company:** Datatek, Inc.
- **Location:** Mesa, AZ, United States
- **Salary:** $40,000.0 - $50,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Microsoft Outlook, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, TCP/IP, Wi-Fi Technology, Office365, Peripherals, Laptops, User Administration
- **Published:** June 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=56af49e386b54acf

## About the Role

Do you have experience in Windows?, This is a great opportunity for someone early in their IT career who is hungry to learn, eager to take ownership, and ready to build a foundation that can carry them to Level 2 and beyond. We invest in our people through paid certifications, hands-on mentorship, and a clear advancement path., * 1+ year of IT support experience in a help desk, desktop support, or similar role

 * Working knowledge of Windows 10/11 and Microsoft 365 applications
 * Basic understanding of networking concepts: DNS, DHCP, TCP/IP, and Wi-Fi troubleshooting
 * Familiarity with Active Directory for common user management tasks
 * Strong customer service skills - you communicate clearly, listen carefully, and stay calm under pressure
 * Ability to prioritize and manage multiple open tickets in a queue-based environment
 * Reliable, punctual, and accountable - clients depend on us to show up

Preferred

 * CompTIA A+ or Network+ certification (or currently pursuing)
 * Experience with a ticketing or RMM platform
 * Exposure to an MSP environment, We welcome career changers and recent graduates who have hands-on experience and a demonstrated drive to grow - but this role requires professional IT support experience in some form.

## Description

As a Level 1 Technician, you'll be the first point of contact for our clients - handling inbound support requests, resolving common issues, and escalating complex problems to our senior engineers. You'll work in a fast-paced MSP environment where no two days are the same and every ticket is a learning opportunity., * Serve as the first point of contact for client support requests via phone, email, and ticketing system

 * Troubleshoot and resolve common hardware, software, and connectivity issues for end users
 * Support Microsoft 365 applications including Outlook, Teams, Word, and Excel
 * Perform basic Active Directory tasks: password resets, account creation, and group assignments
 * Image, configure, and deploy workstations, laptops, and peripherals for clients
 * Document all work clearly and accurately in the ticketing system
 * Escalate complex or unresolved issues to Level 2 engineers with thorough notes and context
 * Assist with onboarding new users and setting up equipment at client sites
 * Follow standard operating procedures and contribute to knowledge base documentation
 * Maintain a professional, patient, and helpful demeanor with all client contacts


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