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# Cybersecurity Support Specialist (Japanese Bilingual)

- **Company:** CINTER CAREER USA, LLC
- **Location:** Plano, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Antivirus Softwares, JIRA, CompTIA Security+, Cyber Security, Issue Tracking Systems, Intrusion Detection Systems, Microsoft Office, Security Information and Event Management, Firewalls (Computer Science), Zendesk, Servicenow
- **Published:** June 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b2c4ffdded148bbf

## About the Role

Do you have experience in Stakeholder relationship building?, Do you have a Bachelor's degree?, * Strong customer-facing communication and relationship management skills.

 * Ability to explain technical cybersecurity concepts to non-technical stakeholders.
 * Strong analytical and problem-solving abilities.
 * Excellent organizational and multitasking skills.
 * Ability to work effectively in a fast-paced, international environment.
 * High level of professionalism, integrity, and confidentiality.
 * ︎ Required Qualifications & Skills:
 * Bachelor's degree or equivalent experience.
 * 3-5 years of experience in a technical support, cybersecurity, infrastructure, or IT-related role.
 * Business-level Japanese and English communication skills (verbal and written).
 * Experience working directly with customers, stakeholders, or vendors.
 * Ability to translate technical cybersecurity concepts into business-friendly language.
 * Strong analytical, troubleshooting, and communication skills.
 * Proficiency with Microsoft Office Suite.
 * ︎ Preferred Qualifications:
 * Prior experience as a Technical Lead or Project Lead.
 * Foundational cybersecurity knowledge, including security operations, networking, or IT support.
 * Security certifications such as CompTIA Security+, Network+, or equivalent.
 * Experience working in both U.S. and Japanese business environments.
 * Experience with ticketing systems such as Jira, ServiceNow, Zendesk, or similar platforms.
 * Familiarity with security monitoring tools, incident response processes, and compliance frameworks.

## Description

* Manage and triage incoming cybersecurity-related customer inquiries and track them through resolution.
 * Serve as the primary point of contact for customers regarding cybersecurity matters.
 * Collaborate with internal security engineers to gather technical information and communicate solutions clearly to clients.
 * Understand customer business requirements and align cybersecurity solutions to their needs.
 * Lead and support customer meetings, status updates, and incident communications in both Japanese and English.
 * Provide guidance on cybersecurity best practices, security tools, and risk mitigation strategies.
 * Build strong relationships with customers and stakeholders to ensure high levels of satisfaction and service quality.
 * Monitor security systems, including firewalls, intrusion detection systems, and antivirus solutions.
 * Investigate security incidents, document findings, and support remediation efforts.
 * Maintain security compliance aligned with company and industry standards.
 * Prepare security reports, incident documentation, and management summaries.
 * Support deployment and operational support of security tools for Japan-based affiliates.
 * Identify process improvement opportunities and participate in continuous improvement (Kaizen) initiatives.
 * Assist team members with root cause analysis and implementation of corrective actions.
 * Perform other duties as assigned.


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