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# IT Support Analyst

- **Company:** Insight Global
- **Location:** Kennesaw, GA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Desktop Computing, Citrix Systems, Wireless Access Point, ServiceNow IT Service Management, Tablet Computers, Laptops, Servicenow
- **Published:** June 5, 2026
- **Apply:** https://dejobs.org/x/x/98FF01A5D35D4947BC499B7769D3FA4E/job/

## About the Role

* Hands-on experience with iOS and Android device setup and support
 * Strong experience with tablet setup, deployment, and troubleshooting
 * Experience imaging and supporting Windows laptops and desktops
 * Printer setup, configuration, and troubleshooting experience
 * Strong troubleshooting skills across hardware, software, and wireless connectivity
 * Experience supporting wireless access points
 * Excellent customer service and communication skills, especially in one-on-one support scenarios
 * Ability to work independently and manage multiple support requests - Exposure to or experience supporting a Citrix environment
 * Experience working in an enterprise or high-volume end-user support environment
 * Familiarity with IT ticketing systems and documentation best practices preferably ServiceNow

## Description

We are seeking an IT Support Technician to provide hands-on end-user support, including setup, configuration, and troubleshooting of tablets (primary focus), iOS and Android mobile devices, laptops, desktops, printers, and wireless access points. This role involves device imaging, break/fix support, and delivering high-quality one-on-one customer service.


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