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# IT User Support Technician

- **Company:** H2O Innovation
- **Location:** Gulfport, MS, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Virtual Private Networks (VPN), Microsoft Office, Windows Servers, Wi-Fi Technology, Tablet Computers
- **Published:** June 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ffe8f3fb82b3df41

## About the Role

Do you have experience in Windows?, Do you have a Trade school?, * Technical school diploma or equivalent related to IT;

 * 5 years of experience in a related field;
 * Experience in configuring, installing and repairing IT equipment;
 * Knowledge in one or more of these software are considered an asset: Office 365, Windows 11, Windows Server 2019-2022, Active directory, VPN/Wi-Fi, mobile devices (cellphones and tablets).
 * Excellent troubleshooting and problem-solving skills;
 * Be an excellent team player;

#ZR

## Description

* Provide remote or onsite IT support to H2O Innovation users;
 * Frequent travel to H2O's offices in the United States to support, improve or implement different software's;
 * Participate in the management of tickets and user requests: define priorities and ensure follow-up;
 * Contribute to the continuous improvement of the User Support department to increase the satisfaction and overall efficiency of users;
 * Participate in many different projects for the IT department;
 * Anticipate future needs according to the IT support department activities;
 * Performs other related duties.


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