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# Printer Support Technician

- **Company:** Compunnel Inc.
- **Location:** Montgomery, AL, United States
- **Experience:** Starter
- **Salary:** $39,811.0
- **Contract:** Temporary contract
- **Skills:** System Configuration, IP Addressing, Remote Service Software, Web Applications
- **Published:** June 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6e65661ae6ea48ad

## About the Role

Do you have experience in Project task coordination?, Do you have a High school diploma or GED?, * Minimum High School diploma or equivalent.

 * Lift and move up to 50 pounds.
 * Read, write and follow basic English instructions.
 * Customer service and communication skills.
 * Ability to manage multiple tasks.
 * Perform duties with minimal supervision.
 * Basic equipment problem solving and diagnosis per training provided.
 * Customer problem resolution including escalation as required.
 * Coordinate work tasks to ensure fulfilment of SOWs.
 * Track and report account information as required.
 * 1-2 years relevant experience resolving customer and equipment printing issues.

## Description

* Serve as the primary customer contact for equipment support and service.
 * Coordinate Move/Add/Change (MAC) process.
 * Provide on-going end user training on equipment.
 * Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications.
 * Break-fix activities account for 70% of role responsibilities.
 * Provide IP address support.
 * Perform basic equipment problem diagnosis.
 * Point of contact for equipment removal and delivery for onsite support.
 * Contact service as required (3rd party).
 * Utilize web-based applications as required to include Service Call Handling.
 * Accurate call reporting on equipment in designated systems.
 * Remote service call onsite support.
 * Download and install printer drivers on end-user equipment.
 * Perform printer mapping to PC as required and escalate printer network issues to appropriate resource.
 * Physical as well as remote device management and control.
 * Device configuration (enter IP address, scanning templates, user access levels, scan to file/email, etc.).
 * Maintain on-site operator replaceable parts inventory.
 * Perform remote device monitoring and remote solve.
 * Collect equipment meter information and submit for billing purposes.
 * Perform data entry for activity and asset tracking.
 * Manage and maintain on-site parts inventory using PM4.


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