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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Salesforce Technical Lead (Ascend CRM) - **Company:** The Art Institute of Chicago - **Location:** Chicago, IL, United States - **Experience:** Expert - **Salary:** $75,000.0 - $90,000.0 - **Contract:** Permanent contract - **Skills:** Application Lifecycle Management, Software Documentation, Program Optimization, Dataspaces, Salesforce.Com, Service Pack, Shopify, Systems Integration, Raiser's Edge, Visualforce, Apex Programming - **Published:** June 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4bf3942d3b5efaa0 ## About the Role Do you have a valid Certified Salesforce Administrator certification?, Do you have experience in Technical documentation?, Do you have a Bachelor's degree?, * Bachelor's degree or equivalent relevant experience. * A minimum of 5 years of experience providing technical administration of revenue processing and/or CRM systems at a nonprofit organization. * Experience with Salesforce. * Knowledge of Salesforce administration, customization, and development. * Salesforce Certified Platform Administrator. * Salesforce Certified Platform Developer. * Salesforce Certified Platform Developer II preferred. * Salesforce Certified Platform App Builder preferred. * Experience with ascend is preferred. * Experience with Gateway Galaxy preferred. * Ability to develop custom objects, workflows, validation rules, Apex classes, and process automations. * Experience with Dynamic Forms, Visualforce, and Lightning Web Components. * Strong troubleshooting and problem-solving skills. * Ability to manage system integrations and maintain data confidentiality, integrity, and security. * Strong communication and collaboration skills with staff, vendors, and stakeholders. * Ability to manage multiple projects, updates, and ongoing maintenance activities. * Ability to document technical specifications and maintain accurate system documentation. * Knowledge of CRM best practices and application lifecycle management. * Ability to support and train internal power users. ## Description The Revenue Systems team oversees the administration of the museum's revenue data ecosystem. This includes: Gateway Galaxy ticketing, The Raiser's Edge, Kindsight ascend, ChainDrive, and Shopify as well as integrations with these systems., The Salesforce Technical Lead plays a critical technical role in the implementation, strategy, execution, and management of ascend at the organization. This individual enhances existing operations and processes across the organization, offering technical expertise to support ascend CRM from implementation through user adoption and ongoing system maintenance. This person will be a champion for optimal CRM deployment and usage and will help develop a mindset of shared ownership and responsibility for constituent management throughout the organization. This role will report to the Executive Director of Revenue Systems & Business Intelligence., * Serve as the organization's designated "Technical Owner" of ascend. * Provide technical leadership on best practices to use ascend's functionality effectively based on organizational business needs. * Maintain knowledge of Salesforce and ascend product updates and releases and assess their impact on the organization. * Oversee vendor relationships, including service level agreements and support expectations. * Manage the application lifecycle, including implementation of service packs, updates, testing, deployments, and ongoing system maintenance. * Manage technical aspects of system optimization, scalability, custom metadata, and custom settings within ascend. * Develop and maintain custom Salesforce solutions including objects, fields, workflows, validation rules, process automations, Apex classes, and triggers. * Design and maintain user interfaces using Dynamic Forms, Visualforce, and Lightning Web Components. * Troubleshoot technical issues and provide ongoing platform support and system administration. * Collaborate with staff and vendors to support integrations between ascend and other organizational systems while maintaining data confidentiality, integrity, and security. * Document technical specifications, maintain system documentation, and monitor system health, risks, and opportunities. * Support internal power users and coordinate planning, testing, deployment, and support of new ascend functions and related tools. ## Related Videos - [Harnessing the Power of Open Source's Newest Technologies](https://www.wearedevelopers.com/videos/1448-harnessing-the-power-of-open-source-s-newest-technologies) - [WeAreDevelopers LIVE - Markdown, Liquid and Checkouts](https://www.wearedevelopers.com/videos/1814-wearedevelopers-live-markdown-liquid-and-checkouts) - [The Software Engineer 2030: From Coder To AI Orchestrator? - Patrick Schnell](https://www.wearedevelopers.com/videos/1825-the-software-engineer-2030-from-coder-to-ai-orchestrator-patrick-schnell) - [Teini - an extremely small webshop leveraging awesome and free tech](https://www.wearedevelopers.com/videos/286-teini-an-extremely-small-webshop-leveraging-awesome-and-free-tech) - [Selling Your Technical Vision | For Leaders and the Engineers Who Want to Become Them](https://www.wearedevelopers.com/videos/2058-selling-your-technical-vision-for-leaders-and-the-engineers-who-want-to-become-them) - [Beyond Webhooks: The Future of Scalable API Event Delivery](https://www.wearedevelopers.com/videos/100312-beyond-webhooks-the-future-of-scalable-api-event-delivery) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers)