> Markdown version of [/jobs/ext/548282-help-desk-technician-jacksonville-florida-hy](https://www.wearedevelopers.com/jobs/ext/548282-help-desk-technician-jacksonville-florida-hy). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician Jacksonville, Florida Hy - **Company:** Flagler Technologies LLC - **Location:** Jacksonville, FL, United States (Remote available) - **Experience:** Experienced - **Salary:** $37,440.0 - $41,600.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Business Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Remote Service Software, Software Deployment, Wireless Networks, Peripherals, Microsoft InTune, Laptops - **Published:** June 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6cf6fec5374c4e66 ## About the Role Do you have experience in MFA?, People we hire must start with a foundation of being humble, hungry, and people smart, as those characteristics make you a great team-player and will allow us to properly equip you to succeed in this and future roles. For this role, you must also have 2+ years of professional work experience and either an IT degree or a valid industry certification. You should be familiar with working in Active Directory and administering Microsoft 365 (Office 365), and you should have good experience in End User Device (desktop, cellphone, and peripheral) troubleshooting. We're looking for people who can demonstrate: * Strong customer service and communication skills. * The ability to troubleshoot technical issues methodically and document solutions clearly. * Experience supporting or troubleshooting desktops, laptops, mobile devices, printers, and peripherals. * A willingness to learn new technologies and continuously develop your skills. * The ability to work effectively in a team-oriented environment. Preference will be given to candidates with: * Previous Help Desk or MSP experience. * Additional IT certifications such as CompTIA A+, Network+, or Microsoft certifications. * Experience with Microsoft Intune or endpoint management tools. * Experience with ConnectWise, NinjaOne, Sophos, or similar IT support tools. * Basic networking knowledge (DNS, DHCP, VPN, and wireless networking). ## Description As a Help Desk Technician, you will work with a variety of clients to create, triage, resolve, and escalate support tickets. You'll serve as a primary point of contact for users experiencing technical issues and will assist them via phone, email, chat, and remote support tools. Your responsibilities will include: * Troubleshooting desktops, laptops, printers, mobile devices, and peripherals. * Resetting passwords, assisting with MFA, and resolving account access issues in Active Directory and Microsoft 365. * Supporting standard business applications and assisting with software installations. * Creating, triaging, resolving, and escalating support tickets as needed. * Documenting all work thoroughly in our ticketing system. * Assisting clients via phone, email, chat, and remote support tools. * Collaborating with peers, senior technicians, and team leads to learn and grow in your role. Hybrid Schedule: This position is primarily remote, with onsite visits to client locations in the Jacksonville area as needed. ## Related Videos - [MFA? Game over! 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