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# IT Support Engineer I

- **Company:** M\u002FI Homes
- **Location:** Columbus, OH, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Microsoft Outlook, JD Edwards EnterpriseOne, Microsoft Office, Information Technology
- **Published:** June 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6e703d6948ea875d

## About the Role

Do you have experience in Writing skills?, Do you have a Bachelor's degree?, Bachelor's Degree in Computer Science or other related field and 1-3 years of experience in a help desk environment.

Skills and Abilities:

 * Knowledge of general computer applications including Microsoft Office and Windows.
 * Excellent verbal and written communication skills.
 * Ability to quickly identify and resolve problems/issues.
 * Detail oriented with excellent customer service skills.Ability to handle multiple tasks simultaneously.

## Description

Provides first level support for all end-users within the Company., * Provides phone support to all divisions with computer applications and hardware issues including Pivotal, Microsoft Office and JD Edwards applications.

 * Identifies, researches, and resolves technical problems. Documents, tracks, and monitors the problem to ensure a timely resolution.
 * Configures computer systems for all end-users. Handles installation and troubleshooting for model broadband connection issues.
 * Conducts new employee classes covering basic PC functions, Outlook and CFT training. Creates documentation for new computer builds.
 * Performs all other duties as required.

Work Conditions:

 * Rotating shift.
 * Weekend work required.
 * Travel needed occasionally.Some lifting may be required.


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