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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Computer Systems Analyst - **Company:** Farouk Systems Inc - **Location:** Houston, TX, United States - **Contract:** Internship / Graduate position - **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, JIRA, Microsoft Azure, Backup Devices, Business Software, CompTIA Security+, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Monitoring of Systems, Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Networking Basics, Windows PowerShell, Remote Service Software, Security Information and Event Management, TCP/IP, Wi-Fi Technology, Scripting, Peripherals, Firewalls (Computer Science), Information Technology, Network Support, Patch Management, Laptops, User Administration, Servicenow, Vulnerability Analysis - **Published:** June 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e5ba558d0a1da272 ## About the Role Do you have experience in Ticketing system technical support?, Do you have a Bachelor's degree?, * Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or related field (or equivalent combination of education and hands-on experience) Technical Skills: Basic knowledge of: * Windows operating systems and Microsoft 365 * Networking fundamentals (TCP/IP, DNS, DHCP) * Active Directory / user account management * Endpoint security concepts (antivirus, firewalls, patching) Familiarity with: * Ticketing systems (e.g., ServiceNow, Jira) * Remote support tools * Basic scripting (PowerShell or similar) is a plus Soft Skills: * Strong problem-solving and analytical skills * Excellent communication and customer service orientation * Ability to prioritize tasks and manage multiple requests * Attention to detail and commitment to security best practices Preferred Qualifications: * Internship or hands-on experience in IT support or cybersecurity Industry certifications such as: * CompTIA A+ * CompTIA Security+ * Network+ * Exposure to cloud platforms (Microsoft Azure, AWS) * Awareness of cybersecurity frameworks (NIST, ISO 27001) ## Description We are seeking a motivated and detail-oriented entry-level Computer Support / IT Security Analyst to join our IT team. This role will provide first-line technical support while assisting in maintaining and securing the organization's IT systems, networks, and data. The ideal candidate will have a foundational understanding of IT systems, strong problem-solving skills, and an interest in cybersecurity best practices., Computer Support (Help Desk / End-User Support) * Provide Level 1 technical support for desktops, laptops, mobile devices, and business applications * Respond to service desk tickets and troubleshoot hardware, software, and network issues * Install, configure, and maintain operating systems, applications, and peripherals * Assist users with password resets, system access, and account management (Active Directory) * Document issues, resolutions, and processes in the ticketing system * Support onboarding and offboarding activities (device setup, account provisioning) IT Security Support * Assist in monitoring security tools such as antivirus, endpoint protection, and SIEM systems * Support vulnerability scanning and patch management activities * Help enforce security policies, standards, and procedures * Identify and report potential security incidents or suspicious activity * Participate in user access reviews and identity/access management processes * Assist with basic compliance efforts (e.g., audit support, documentation, evidence gathering) System & Network Support * Support basic network troubleshooting (connectivity, VPN, Wi-Fi) * Assist with system updates, backups, and routine maintenance tasks * Monitor system performance and escalate issues as needed ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)