> Markdown version of [/jobs/ext/548486-telecomm-tech-iv](https://www.wearedevelopers.com/jobs/ext/548486-telecomm-tech-iv). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Telecomm Tech IV - **Company:** The University of Rochester - **Location:** Rochester, NY, United States - **Experience:** Experienced - **Salary:** $51,813.0 - $72,530.0 - **Contract:** Permanent contract - **Skills:** Software Documentation, Computer Networks, Issue Tracking Systems, Network Troubleshooting, Network Installation Services - **Published:** June 11, 2026 - **Apply:** https://www.juju.com/job/00000000g72qyb ## About the Role + High School diploma or equivalent and 4 years of practical experience in the building and/or maintenance of electronic instruments, apparatus and/or equipment required + Associate's degree in a related field preferred + Or equivalent combination of education and experience KNOWLEDGE, SKILLS AND ABILITIES + Safe use of hand tools and test equipment required + Ability to work in confined spaces, such as closets, ceilings, crawl spaces, pipe chases and mechanical rooms required + Exceptional customer service skills, including outstanding verbal and written communication skills required + Ability to diffuse difficult situations preferred + Advanced problem solving techniques, including ability to troubleshoot telephony and network issues remotely preferred + Demonstrated project management skills preferred LICENSES AND CERTIFICATIONS + Valid New York State drivers license required + MA4000 upon hire preferred + ACD=MAT upon hire preferred ## Description Provides oversight of technical services that ensure stable and continuous service for faculty, staff, students and clinicians whose business functions rely on low-voltage or wireless services in a 24x7 environment. Maintains expertise in current telephony and network technologies, as well as an understanding of how those services support administrative, academic and clinical operations across the enterprise. Manages cabling systems, switch rooms/ CER's, test equipment/tools/vans and oversees contractors, vendors and other technicians. Provides technical response and communications support for service interruptions and maintenance activities, including urgent and emergency technical problems associated with the computer network. Leads and mentors others, including scheduling, prioritizing work and scope management., + Provides technical response and communications support for service interruptions and maintenance activities, including urgent and emergency technical problems associated with the computer network. Manages and documents daily service generated trouble tickets. Documents trouble ticket responses to provide training materials for others in the department. Handles high visibility situations and critical customers using effective negotiating and exemplary customer service skills. + Performs voice and network installation work, including complex service requests such as physical installations, rearrangements or removals of telephony, data and LAN equipment using a variety of hand tools and sensors. Implements, inspects and supports the University's cable and equipment installation requirements and documentation standards. Maintains working knowledge of wide range of systems and technologies. + Completes billing information and coordinates with peers to manage inventory levels. Maintains cable plant documentation. Follows identification standards for cable connections including CER line card documentation. + Works collaboratively as a lead technician and responds proactively to Engineering and Project Manager site-specific instructions. Leads and mentors the work of others, including contractors, and creates simple work site schedules requiring time management, work prioritization and work scope management. Manages vendors in switch rooms, both at the University and at offsite locations. Uses independent judgment in decision making when faced with unique customer situations. Trains new team members and provides team mentoring. + Rotates through positions that provide triage, project leadership, warehouse management, critical team support and on-call responsibilities. Completes overtime and after hours system upgrades, emergencies and customer requests as required. + Provides direction and mentoring to junior-level technicians. Demonstrates skill sets by hands-on training. Provides escalated level of communication to various groups within University IT including Engineering, Project Managers, Designers, and Triage. + Plans efficient daily delivery schedules for products and recyclables. Completes deliveries and pick-ups as required following established security practices. Responds to warehouse scheduling anomalies caused by peak work demands or unexpected staff shortages. + Keeps abreast of current telephony, network and LAN technologies through continuing education, journal review, web searches, on the job training and formal seminar opportunities. + Other duties as assigned. ## Related Videos - [Distributed search under the hood](https://www.wearedevelopers.com/videos/256-distributed-search-under-the-hood) - [Humanizing Your Documentation](https://www.wearedevelopers.com/videos/476-humanizing-your-documentation) - [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over) - [Trends, Challenges and Best Practices for AI at the Edge](https://www.wearedevelopers.com/videos/630-trends-challenges-and-best-practices-for-ai-at-the-edge) - [Why Is Software Documentation Still Static – And Why Modern Browsers Deserve Better](https://www.wearedevelopers.com/videos/2054-why-is-software-documentation-still-static-and-why-modern-browsers-deserve-better) - [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue) ## Related Articles - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)