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# Technical Customer Support Representative

- **Company:** PROFESSIONAL SEARCH INC
- **Location:** Riverside, CA, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $45,760.0 - $56,160.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Microsoft Office, System Testing
- **Published:** June 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3d307b32de5ed784

## About the Role

Do you have experience in Customer communication?, * Proficiency with Windows and Microsoft Office (Mac experience is a plus)

 * Comfort working with software, hardware, and system updates
 * Excellent Customer Service experience required
 * Excellent written and verbal communication skills
 * Strong attention to detail and ability to work independently
 * Patience, empathy, and the ability to explain technical concepts simply
 * Solid time-management and problem-solving abilities
 * Positive, proactive, "go-getter" attitude
 * Team-oriented mindset, * 3-5 years of experience in technical support or training
 * Background in financial or banking environments
 * Strong active-listening skills
 * Leadership or mentoring experience

## Description

Professional Search Group OC is partnering with a leading financial-services solutions provider to source a Technical Assistance Center Specialist for an upcoming seasonal project starting in between May-July. This is a temporary role with potential for extension based on performance and business needs. We are looking for an energetic, tech-savvy professional who enjoys helping customers, learning new systems, and solving problems creatively.

This position is a temporary role, fully remote, and candidates must reside in California.

About the Client

Our client supports financial institutions nationwide, helping them improve performance and enhance customer experience through top-tier service and managed solutions. Their culture emphasizes empowerment, teamwork, and accountability-creating an environment where employees thrive and deliver exceptional results.

Technical Assistance Center Specialist Responsibilities

 * Become an expert in assigned software and hardware platforms
 * Train customers on new systems, tools, and application features
 * Provide live demos and guide users through navigation and functionality
 * Troubleshoot incoming calls, chats, and emails from customers
 * Replicate technical issues to identify root causes and solutions
 * Assist with testing of systems, networks, and hardware when needed
 * Install or support updates to software and hardware
 * Maintain accurate documentation of customer interactions and resolutions
 * Support internal teams through knowledge sharing and peer training
 * Participate in team meetings and complete assigned training
 * Collaborate with management to improve workflows and efficiencies
 * Maintain a professional, supportive, and customer-focused approach at all times


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