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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician Level 1 - **Company:** Comtech LLC - **Location:** Graham, NC, United States (Remote available) - **Salary:** $35,000.0 - $55,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Server Applications, VoIP, Hyper-V, Issue Tracking Systems, Internetworking, Routing, Server Virtualization, Virtual Local Area Networks, Wide Area Networks, Wi-Fi Technology, Connectivity Problems, Firewalls (Computer Science), Laptops, User Administration - **Published:** June 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ca8340c3251caac6 ## About the Role Do you have experience in Windows?, Do you have a High school diploma or GED?, This is a full time remote position with heavy phone interaction with clients. Required in person training will take place for approximately 4 to 6 weeks in our main office in Graham NC. This first 4-6 weeks of training in the office in Graham is required so we can ensure you have time to get acquainted with your team and feel comfortable with the tools and the processes. It is our goal to set you up for success and we have found (after doing this many times before) that the best way to do that is to have you in physically in the office for at least the first month. Once training is complete and you feel comfortable and management feels comfortable then you can work from home., Provide superb customer service via strong communication skills in both spoken and written forms, to technical and non-technical customers DESIRED APPLICANT ABILITIES Capability to use a variable elimination troubleshooting process Thorough understanding of network flow/topology Familiarity of Virtual Servers using Hyper-V Working understanding of routing and Enterprise Level Firewall systems Familiar with VLANs and configuration Worked with basic AD functions The hours are from 8-5, M-F. If you are not familiar with VoIP technology and you are a fast learner, then we will train you. Our goal is to hire talented IT people. Skills can be taught. Job Type: Full-time, * High school or equivalent (Preferred) Experience: * Help desk: 1 year (Preferred) * Windows: 1 year (Required) ## Description The primary purpose of this role is to provide first level and/or basic second level support to our clients to resolve service incidents/requests in a timely manner according to SLA. Must perform tracking by entering details of incidents/requests, status updates, and resolutions into the company ticket system. This role will be responsible for supporting desktops, laptops, Wi-Fi, VOIP services, internet connectivity, printers and more. The IT Help Desk Technician will be required to interact with third party hardware/software and key support vendors. To be successful in this role, a candidate must have excellent problem solving skills in order to remotely diagnose, isolate, evaluate and resolve complex problems, or when necessary, escalate or route them to the appropriate group., Willingness to ask questions/for help when needed and learn quickly Manage daily ticket queue to our internal SLAs during regular business hours Basic "first line" desktop and telecommunications support Troubleshoot LAN/WAN network connectivity issues User administration and support Desktop and Server Application Support In-depth troubleshooting of service interruptions and escalation to support partners as required Coordinate with key vendor partners for monitoring and ticket resolution Assist in the creation and review of detailed documentation and tracking for supported technologies ## Related Videos - [The Vonage Trivia Voyage: Quiz Your Way to the Top!](https://www.wearedevelopers.com/videos/1077-the-vonage-trivia-voyage-quiz-your-way-to-the-top) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Panel: New Work](https://www.wearedevelopers.com/videos/816-panel-new-work) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) - [Don’t shoot yourself in the foot.](https://www.wearedevelopers.com/videos/580-don-t-shoot-yourself-in-the-foot) ## Related Articles - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)