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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Engineer - **Company:** Osttra - **Location:** New York, NY, United States - **Experience:** Experienced - **Salary:** $80,000.0 - $90,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, JIRA, BASIC (Programming Language), Relational Databases, Linux, Monitoring of Systems, Network Topologies, Python (Programming Language), Systems Development Life Cycle, Standard Sql, Software Engineering, Scripting, Cloud Platform System, Grafana, Reliability of Systems, Information Technology, Centreon - **Published:** June 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0a0219774124f0c6 ## About the Role Do you have experience in Windows?, Do you have a Master's degree?, * Experience: 3+ years of experience in an Application Support, Production Support, or a similar technical role (ideally within the Financial Services industry). * Education: Bachelor's degree in Computer Science, Engineering, or a related technical field (Master's degree is a plus). * SDLC & JIRA: Strong understanding of the Software Development Life Cycle (SDLC) with proven experience analyzing, prioritizing, and raising development bugs in JIRA. * Technical Essentials: Fundamental knowledge of SQL and RDBMS, Strong understanding of Windows and Linux operating systems, basic knowledge of networking topology and fundamentals. * Process Knowledge: Solid understanding of Application Support frameworks and ITIL best practices. * Flexibility: Ability to participate in occasional weekend work on a rotational basis. Preferred (Nice-to-Have): * Scripting: Experience with scripting languages (preferably Python). * Monitoring Tools: Familiarity with tools like Grafana or Centreon. * Domain Expertise: Awareness of Derivatives products and Trade Processing workflows. * Certifications: CCNA or ITIL certifications are a strong advantage. Soft Skills & Attributes * Communication: Exceptional written and verbal communication skills, with the ability to interface confidently with high-profile clients and internal global teams. * Ownership: A self-starter who takes full ownership of tasks from detection through to final resolution. * Adaptability: Ability to thrive in a fast-paced, shifting environment while multitasking and prioritizing effectively under pressure. * Analytical Mindset: Highly process-oriented with a passion for problem-solving and optimizing existing workflows. ## Description OSTTRA is seeking an experienced, analytical, and collaborative Application Support Engineer to join our team in New York City. In this role, you will provide critical 2nd-line technical support for our core Trade Processing applications, which are hosted across on-premises, client-premises, and cloud environments. Reporting directly to the Regional Application Support Manager, you will work closely with a global team in a "Follow the Sun" model, ensuring system reliability, optimizing application health, and delivering exceptional service to our financial clients., * Technical Support & Resolution: Provide 2nd-line, client-facing technical support for issues escalated by 1st-line teams. Utilize strong investigative and problem-solving skills to diagnose and resolve complex issues efficiently. * Incident & System Monitoring: Proactively monitor system operations to detect anomalies. Initiate the incident management process by raising service outage tickets and driving swift resolutions. * Cross-Functional Collaboration: Work closely with the Development team for 3rd-line escalations, and coordinate with Product and Delivery teams to ensure support readiness for new software releases and enhancements. * Continuous Improvement: Lead initiatives focused on proactive application health monitoring, reporting automation, and operational efficiency. * Global Handover: Successfully manage the seamless handover of technical issues incoming from EMEA and outgoing to APAC. ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [5 steps for running a Kubernetes environment at scale](https://www.wearedevelopers.com/videos/88-5-steps-for-running-a-kubernetes-environment-at-scale) - [Microservices architecture as a key element in building trading systems for global finance markets](https://www.wearedevelopers.com/videos/1196-microservices-architecture-as-a-key-element-in-building-trading-systems-for-global-finance-markets) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Next Level Enterprise Architecture: Modular, Flexible, Scalable, Multichannel and AI-Ready?](https://www.wearedevelopers.com/videos/1017-next-level-enterprise-architecture-modular-flexible-scalable-multichannel-and-ai-ready) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)