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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Analyst - **Company:** Solarus Technologies Inc - **Location:** New York, NY, United States - **Salary:** $55,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Identity and Access Management, Virtual Private Networks (VPN), Network Troubleshooting, System Center Configuration Manager, Networking Basics, TCP/IP, Wi-Fi Technology, Office365, Microsoft InTune, Laptops, User Administration, User Accounts - **Published:** June 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1d9944d79c5ae320 ## About the Role Solarus Technologies is seeking a motivated IT Support Analyst / Engineer (Level 1.5 - 2) to join our growing team. This is a hybrid role based in Midtown Manhattan, supporting one of our key clients onsite three days per week, with the remaining time spent collaborating with our internal team at our NYC headquarters. This position is ideal for someone who has strong foundational IT support experience and is looking to continue developing their technical skillset within a fast-paced MSP environment. Given the nature of this role, you will serve as a direct extension of both Solarus and our client, requiring a high level of professionalism and strong interpersonal skills., * 2-4 years of IT support experience (preferably within an MSP or client-facing environment) * Strong troubleshooting skills across Windows environments * Hands-on experience with: * Active Directory * Microsoft Azure / Entra ID * Microsoft 365 (O365) * Experience with user administration, group policies, and access management * Solid understanding of networking fundamentals (DNS, DHCP, TCP/IP) * Strong communication skills with the ability to support and engage with users at all levels, including senior leadership * Proven ability to deliver excellent customer service in a client-facing environment Preferred Qualifications: * Industry certifications such as: * AZ-900 (Microsoft Azure Fundamentals) * CompTIA A+ * Network+ * Security+ * Previous experience working in an MSP environment * Exposure to endpoint management tools (Intune, SCCM, etc.) What We're Looking For: * A proactive, solutions-oriented mindset * Strong interpersonal and communication skills with a polished, professional presence * Confidence working directly with clients and representing Solarus onsite * Someone eager to continue learning and growing within IT * Interest in pursuing additional certifications and advancing technical expertise ## Description * Provide onsite and remote technical support for end users, including desktops, laptops, and mobile devices * Troubleshoot hardware, software, and network issues in a timely and professional manner * Support and administer Microsoft environments, including Active Directory, Azure, Entra ID, and Microsoft 365 (O365) * Manage user accounts, permissions, and access controls * Assist with onboarding/offboarding processes and device provisioning * Support basic networking (connectivity, VPNs, Wi-Fi issues) * Serve as a primary point of contact for client stakeholders and end users, delivering a high level of customer service * Communicate effectively with employees at all levels of the organization, including executives, ensuring a positive support experience * Escalate complex issues as needed while maintaining ownership through resolution * Document issues, resolutions, and processes within ticketing systems * Collaborate with internal teams and client stakeholders to ensure high-quality service delivery ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)