> Markdown version of [/jobs/ext/549478-level-1-and-2-it-support-technician-onsite](https://www.wearedevelopers.com/jobs/ext/549478-level-1-and-2-it-support-technician-onsite). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Level 1 and 2 IT Support Technician (Onsite) - **Company:** Magnum LTD - **Location:** Carrollton, TX, United States (Remote available) - **Experience:** Starter - **Salary:** $41,600.0 - $62,400.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Outlook, Desktop Computing, Issue Tracking Systems, Information Technology Operations, Peripherals, Laptops - **Published:** June 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=90956182765e5fee ## About the Role Do you have experience in Windows?, The successful candidate is a self-starter who can follow documentation and checklists, is willing to help wherever needed, and demonstrates strong growth and leadership potential within IT operations., * Strong customer service and communication skills * 0-2 years of IT support or service desk experience * Basic knowledge of Windows 10/11 and Microsoft 365 * Comfort working on the phone and interacting with employees * Ability to follow processes and document work clearly * Ability to lift and move standard IT equipment ## Description Magnum Staffing is seeking a customer-focused Level 1 IT Support Technician to provide technical support / admin help for our Dallas office. This role is ideal for someone who enjoys phone-based user support, takes an above-and-beyond approach to service, and is eager to learn. This position will serve as the primary lead for new hire onboarding, including imaging computers/phones, white-glove workstation setup, and shipping equipment via FedEx. When onboarding tasks are complete, the employee will support the IT team with phone support and working in the IT Helpdesk., * Set up, configure, and ship workstations and IT equipment for new hires * Help with administrative IT tasks * Maintain IT equipment organization and inventory * Helpdesk Support * Provide remote first-level support for laptops, desktops, printers, and peripherals * Troubleshoot basic hardware, software, and connectivity issues * Support users with Microsoft 365 (Outlook, Teams, OneDrive) * Assist with password resets, MFA, and access issues * Document issues and resolutions in the ticketing system * Escalate complex issues to higher-level support as needed ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)