> Markdown version of [/jobs/ext/549502-help-desk-technician-online-program-instructor](https://www.wearedevelopers.com/jobs/ext/549502-help-desk-technician-online-program-instructor). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician Online Program Instructor - **Company:** ASCENT SERVICES GROUP LLC - **Location:** United States (Remote available) - **Salary:** $51,043.0 - $61,464.0 - **Contract:** Permanent contract - **Skills:** Cyber Security, Learning Management Systems, Document Management Systems, Moodle, Elearning, Remote Service Software, Information Technology, CompTIA Strata - IT Fundamentals - **Published:** June 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=958e2062bd30daa6 ## About the Role Do you have experience in Working with post-secondary students?, * Current certification, credential, degree, or documented professional qualification related to information technology, help desk support, computer systems, or a closely related field. * Direct work experience in the IT field, help desk support, technical support, computer user support, systems support, or a related technology role. * Ability to document actual field experience, including job titles, employers, dates, and responsibilities. * Strong understanding of entry-level IT support concepts, including hardware, software, operating systems, networking, troubleshooting, cybersecurity basics, and customer service. * Ability to teach and support adult learners in an online or virtual classroom environment. * Strong verbal and written communication skills. * Reliable internet access and ability to use virtual teaching tools. * Commitment to student success, professionalism, and workforce readiness. Preferred Qualifications * Experience teaching, training, coaching, mentoring, or supporting adult learners. * Prior online teaching or virtual training experience. * Experience using learning management systems or virtual classroom tools such as Moodle, BigBlueButton, Microsoft Teams, Zoom, Canvas, or similar platforms. * Experience with help desk ticketing systems, remote support tools, documentation systems, or IT service workflows. * CompTIA ITF+, A+, Network+, Security+, or other related IT certification preferred. * Experience supporting students or employees preparing for certification exams. ## Description * The HDTO Instructor will support instruction in areas including, but not limited to, * Deliver live virtual instruction according to the approved Ascend Skills HDTO curriculum. * Facilitate engaging online classes that support adult learners and promote student participation. * Explain technical concepts in a clear, practical, and student-friendly manner. * Connect classroom instruction to real-world help desk and IT support scenarios. * Monitor student progress, participation, and engagement throughout the program. * Provide academic support, feedback, and guidance to students as needed. * Reinforce professional expectations for entry-level IT support roles, including communication, documentation, troubleshooting, and customer service. * Support students in preparing for the CompTIA IT Fundamentals+ certification exam. * Follow Ascend Skills policies related to attendance, grading, documentation, student communication, and academic integrity. * Communicate student concerns, attendance issues, or academic progress concerns to the appropriate Ascend Skills team members. * Maintain professionalism and confidentiality in all student and team communications. * Participate in instructor onboarding, training, meetings, and curriculum updates as requested. ## Related Videos - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [The Cloud is Calling: Answer with In-Demand Skills](https://www.wearedevelopers.com/videos/945-the-cloud-is-calling-answer-with-in-demand-skills) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [Transforming Education: A Journey from interactive Markdown to Remote-Labs](https://www.wearedevelopers.com/videos/941-transforming-education-a-journey-from-interactive-markdown-to-remote-labs) - [Bringing digital education to refugee and host communities in remote regions of Africa](https://www.wearedevelopers.com/videos/644-bringing-digital-education-to-refugee-and-host-communities-in-remote-regions-of-africa) - [Less Is More: How Lagom and Agile Can Create Harmonious Workflows](https://www.wearedevelopers.com/videos/1993-less-is-more-how-lagom-and-agile-can-create-harmonious-workflows) ## Related Articles - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [IT Webinars for Programmers to Stay Updated](https://www.wearedevelopers.com/magazine/351-it-webinars-for-programmers-to-stay-updated) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)