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# IT Service Delivery & Client Svcs (Level 1)

- **Company:** Canyon Ranch
- **Location:** Las Vegas, NV, United States
- **Salary:** $45,490.0
- **Contract:** Permanent contract
- **Skills:** Enterprise Software Applications, Operational Systems
- **Published:** June 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=243e2b1ca28fd106

## About the Role

Do you have experience in Customer communication?

## Description

The Service Delivery & Client Services Technician (Level 1) is the on-property face of technology for colleagues, leaders, and - when called upon - our guests. Operating within a luxury wellness hospitality environment, this role delivers polished, discreet, and timely frontline support that protects the seamless experience our guests expect. The Technician resolves day-to-day technology issues, supports the operational systems the property runs on, monitors local infrastructure, and surfaces risk before it reaches the guest. This role operates within a centralized shared services technology model. Enterprise applications, cloud platforms, infrastructure backbone, and cybersecurity functions are owned by corporate engineering, infrastructure, cloud, and security teams. The Level 1 Technician is the local extension of that model - the trusted on-site partner who keeps the property running and escalates with discipline when an issue exceeds the local scope. Above all, this role
represents the brand. Every interaction - at the desk, in a guest space, in a leader's office, or on the radio - is an opportunity to reinforce the Canyon Ranch service standard.

WHAT YOU'LL NEED TO BE SUCCESSFUL:
Provide professional, timely, and discreet technical support to colleagues, leaders, and guests in a luxury hospitality environment.

 * Troubleshoot and resolve day-to-day technology issues while supporting systems critical to property operations.
 * Monitor technology systems, identify potential issues, and collaborate with corporate technology teams to ensure seamless service and operations.
 * Demonstrate strong customer service, communication, and problem-solving skills while representing the brand with professionalism in every interaction.


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