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# IT Support Technician

- **Company:** Wilmot Modular Structures, Inc.
- **Location:** White Marsh, MD, United States
- **Salary:** $49,920.0 - $56,160.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Business Software, Networking Hardware, Internetworking, Networking Basics, Visual Systems, Reliability of Systems, Information Technology, Laptops, User Administration
- **Published:** June 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=48cc97c2652396fe

## About the Role

Do you have experience in Windows?, Do you have a Bachelor's degree?, * Bachelor's degree in computer science with a minimum of one-year related experience, or equivalent demonstrated experience.

 * Experience with basic networking, Windows support, and Microsoft 365.
 * Strong troubleshooting and problem-solving skills.
 * Excellent communication skills and ability to work with technical and non-technical users.
 * Have a solid work ethic that includes doing the right thing, being reliable, trustworthy and honest.

Physical Requirements:

 * Must be able to move about the office, operations center, and modular unit environments to install, maintain, or troubleshoot IT equipment.
 * Frequent standing, walking, bending, kneeling, squatting, and reaching may be required.
 * Must be able to lift and carry equipment or packages weighing up to 40 pounds.
 * Occasional use of ladders or crawling under desks may be necessary to access hardware and cabling.
 * Ability to remain in a stationary position for extended periods while working at a computer.

## Description

The IT Support Technician provides first-line technical support to Wilmot employees, focusing on resolving help desk tickets, maintaining IT assets, and ensuring system reliability. This is a hands-on, customer-focused role., * Provide front-line onsite IT support for desktops, laptops, printers, networking equipment, and mobile devices.

 * Facilitate and support employee onboarding/offboarding, including hardware setup and account provisioning.
 * Troubleshoot and resolve issues related to internet connectivity, email, and business applications.
 * Maintain asset inventory and coordinate moves, additions, and changes for hardware and software.
 * Support audio/visual systems for meetings and events. Provide other administrative assistance to support Customer Service, Project Management, and Sales Departments.
 * Maintain Compliance in accordance with all policies and procedures, and Wilmot's Core Values
 * Additional duties as required.


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