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# IT Support Tech

- **Company:** Great Escape
- **Location:** Queensbury, NY, United States
- **Salary:** $37,440.0
- **Contract:** Temporary contract
- **Skills:** Information Systems, Data Centers, Desktop Computing, Issue Tracking Systems, Topdesk, Computer Equipment, Information Technology
- **Published:** June 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ea0823b070ded314

## About the Role

Do you have a valid Driver's License license?, Do you have experience in Ticketing system technical support?, Do you have a High school diploma or GED?, * Must be at least 18 years of age.

 * Valid driver's license preferred, but not required.
 * Must have a High School diploma or equivalent.
 * Some College Preferred.
 * Must be detail oriented, highly motivated, and a self-starter.
 * Possess excellent organizational skills and be able to work with little supervision.
 * Must be able to speak, understand, read and write English
 * Ability to learn and support new applications.
 * Must be capable of lifting and carrying 40 lbs.
 * Knowledge of common operating systems, hardware and software preferred.

## Description

The IT Support Tech is responsible for the support of computers, telecommunications, point of sale, audio-visual and hospitality systems within the resort., * Provide technical support to resort guests and staff in a positive and professional manner

 * Deploy, install, support, and maintain all IT systems and equipment including computer hardware, software, network, phone, audio-video, point of sale systems, ticketing, and hospitality software, * Respond promptly to all IT calls and work orders and place help calls when needed to Corporate IT and vendors
 * Document technical issues and resolutions through use of help desk software
 * Complete daily audit of park systems. Requires a full walk through of the park at least two times per shift
 * Complete daily pre-opening checks of critical park systems, including point of sale, ticketing, Season Pass systems, and network health, along with a detailed check of the park's data center.
 * Maintain an accurate inventory of all department-owned software and hardware assets.
 * Monitor and maintain sound and video equipment
 * Ensure 100% compliance with all Great Escape Information Systems policies and procedures.
 * Assist in other areas of the Information Systems Department
 * Perform other incidental and related duties as required and assigned


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