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# IT Helpdesk Technician

- **Company:** INTEGOTEC LLC
- **Location:** Roseburg, OR, United States
- **Experience:** Experienced
- **Salary:** $47,840.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Software Engineering, Diagnostic Tools, Information Technology
- **Published:** June 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=420e5229163a7264

## About the Role

Do you have experience in Technical documentation?, Do you have a High school diploma or GED?, * How many years of professional IT support experience do you have?

 * Do you hold any of the following certifications: CompTIA A+, Network+, Security+, Microsoft, etc.?
 * Rate your experience with Microsoft 365 administration (none / basic / intermediate / advanced).
 * Have you worked in a Managed Service Provider (MSP) environment before? (MSP experience is a real differentiator; the multi-client context is a different muscle than internal IT.)

Education:

 * High school or equivalent (Required)

Experience:

 * IT Helpdesk: 2 years (Required)

## Description

As an IT Helpdesk Technician you will be responsible for the following:

 * Diagnose system hardware software issues
 * Provide advanced troubleshooting on complicated IT issues
 * Provide support for software applications
 * Provide occasional service call support
 * Prepare hardware and software as needed
 * Initiates on-boarding procedures for new users and end points into the system
 * Provide hardware support, printer, and printing support
 * Assist the team with the inventory management of desktops, laptops, printers, and other personal hardware assets
 * Participate in company-wide IT projects and initiatives
 * Participate in on-call rotation for after-hours coverage
 * Provide office coordination and communication of technical support topics/issues of interest
 * Work with Systems Administrators and Network Engineers in performing IT infrastructure processes and procedures as assigned
 * Work with various network mapping and diagnostic tools
 * Work with 3rd party vendor for site upgrades, outages, updates, downtimes, coordinate with building users and act as point of contact for users
 * Design of innovative solutions for unique technology problems
 * Maintaining detailed notes, documentation, and updates to staff and End Users
 * Perform other duties as needed


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