> Markdown version of [/jobs/ext/550163-head-of-solutions](https://www.wearedevelopers.com/jobs/ext/550163-head-of-solutions). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Head of Solutions - **Company:** Pylon Manufacturing Corp. - **Location:** San Francisco, CA, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Systems Integration, B2b Software - **Published:** June 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c02e9c33ff7e459f ## About the Role Do you have experience in Customer communication?, * You prefer operating within established processes rather than creating them. * You are looking for a narrowly defined function with clear boundaries. * You want to apply the same playbook you've used before without adapting it to a new category. * You prefer remote or hybrid work. This role is based in San Francisco alongside the rest of the Solutions team. ## Description We're hiring our first dedicated Solutions leader. This person will own the technical customer journey end-to-end: from pre-sales solution design to implementation, deployment, and long-term customer success. You'll build the function, define the playbooks, and set the standard for how technical customer-facing work gets done at our company. This is a player-coach role. We're looking for someone who can personally lead strategic deployments, run complex customer engagements, and build the systems, processes, and team that allow us to scale., * Build the playbooks, processes, and tooling that allow us to scale customer deployments. * Establish clear ownership and interfaces across Sales Engineering, Implementation, Forward Deployed Engineering, and Professional Services. * Create repeatable systems that reduce deployment time while improving customer outcomes. Set the Standard * Personally lead high-impact customer engagements, implementations, and technical escalations. * Establish the gold standard for customer communication, project management, and technical execution. * Turn your own best practices into repeatable playbooks for the team. * Be the leader who can jump into any customer situation and help move it forward., * Recruit, hire, and develop world-class Solutions talent. * Coach Sales Engineers, Implementation Engineers, and Forward Deployed/Solutions Engineers. * Create clear career paths and performance expectations across the function. * Scale the organization without sacrificing quality. Be the Bridge Across the Company * Partner closely with Sales, Product, Engineering, and Customer Success. * Bring customer feedback directly into product and engineering discussions. * Help shape how the company approaches deployments, integrations, and technical partnerships. * Act as the connective tissue between customers and internal teams. What You've Done * Built or scaled a Solutions, Solutions Engineering, Implementation, Customer Engineering, or Professional Services function at a B2B software company. * Personally ran demos, implementations, integrations, migrations, or deployments before becoming a manager. * Hired and developed customer-facing technical talent rather than inheriting an existing organization. * Built processes and playbooks that allowed a team to scale. * Thrived in ambiguous environments where the right answer did not already exist. ## Related Videos - [AI Agents & Agentic AI](https://www.wearedevelopers.com/videos/2017-ai-agents-agentic-ai) - [ Your Code Is the Sales Team Now](https://www.wearedevelopers.com/videos/100327-your-code-is-the-sales-team-now) - [Solution Architecture: A Startup Perspective](https://www.wearedevelopers.com/videos/778-solution-architecture-a-startup-perspective) - [Physical AI: The Era of Intelligent Machines](https://www.wearedevelopers.com/videos/100141-physical-ai-the-era-of-intelligent-machines) - [Building an agentic software factory: How we rebuilt product development at Pipedrive](https://www.wearedevelopers.com/videos/100261-building-an-agentic-software-factory-how-we-rebuilt-product-development-at-pipedrive) - [Stop Wasting Money on Ads: How to Actually Reach Developers](https://www.wearedevelopers.com/videos/1799-stop-wasting-money-on-ads-how-to-actually-reach-developers) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Remote, Hybrid, or In-Office: What’s Really Best for Developers?](https://www.wearedevelopers.com/magazine/638-remote-hybrid-or-in-office-what-s-really-best-for-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer)