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# IT Help Desk Analyst

- **Company:** Atlantis IT Consulting Group LLC
- **Location:** Conyers, GA, United States
- **Experience:** Experienced
- **Salary:** $41,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, Microsoft Outlook, System Configuration, Microsoft Office, Computer Equipment, Information Technology
- **Published:** June 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=79b7c3cfd5cf3214

## About the Role

Do you have experience in Windows?, * Vocational/Technical Degree in Computer Applications, Computer Technology, or a closely related field from an accredited college.

 * Minimum 2 years of experience as a Help Desk Technician.
 * Hands-on experience troubleshooting and resolving issues with:
 * Microsoft Outlook
 * Microsoft Office Suite
 * Windows 7 & Windows 10
 * Active Directory
 * Minimum 2 years of experience monitoring ticket queues, assigning tickets to appropriate support staff, and escalating tickets that exceed SLA requirements.
 * Minimum 2 years of experience installing, configuring, and performing minor repairs on computer hardware, software, and peripheral equipment.
 * Minimum 2 years of experience responding to user inquiries and troubleshooting computer software and hardware issues.
 * Bilingual (English/Spanish) - Required.
 * Minimum 2 years of IT Help Desk Call Center experience., * Help desk: 2 years (Required)
 * Call center: 2 years (Required)

Language:

 * Spanish (Required)



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