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# Senior Application Support Specialist

- **Company:** Grant Leading Technology, LLC
- **Location:** Riverdale Park, MD, United States
- **Experience:** Expert
- **Salary:** $110,000.0 - $125,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Software Documentation, Collaborative Software, Issue Tracking Systems, Web Navigation, Enterprise Software Applications, Information Technology
- **Published:** June 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1a72975a7d820b1c

## About the Role

Do you have experience in Technical Proficiency?, Do you have a Bachelor's degree?, * Bachelor's degree in Information Technology, Computer Science, Technical Communications, Business Administration, or a related field

 * Minimum of ten (10) years of relevant professional experience supporting applications, systems, help desk operations, or technical documentation

 * Strong experience creating and maintaining technical documentation, user manuals, and operational procedures

 * Experience supporting end users in a customer service or helpdesk environment

 * Excellent written, verbal, and interpersonal communication skills

 * Demonstrated ability to quickly learn new applications, technologies, and business processes

 * Strong analytical, troubleshooting, organizational, and problem-solving skills

 * Ability to work independently with minimal supervision while managing multiple priorities

 * Must be able to pass a federal government background check (Public Trust Clearance)

 * Must live in the United States and be a US Citizen or Permanent Resident

Preferred Skills:

 * Experience supporting federal government agencies or government contractor programs

 * Familiarity with IT service management processes and ticketing systems

 * Experience with Microsoft Teams, Zoom, and other collaboration platforms

 * Knowledge of enterprise applications, infrastructure concepts, and software support best practices

 * Experience developing training materials and conducting user support activities

 * Master's degree in a related field (may be substituted for four years of experience where applicable)

## Description

Grant Leading Technology is seeking a candidate for Senior Application Support Specialist to join our dynamic team. The candidate will provide application support, technical documentation, customer service, and operational support for a federal government program. The successful candidate will serve as a key point of contact for end users, ensuring timely resolution of application issues while supporting system documentation, training materials, and mission-critical operations. This position requires exceptional communication skills, strong technical aptitude, and a commitment to delivering outstanding customer service.

This position will be on-site, and the hours are 8 am to 5 pm EST.

Responsibilities:

 * Provide Tier 1 and Tier 2 application support to end users by troubleshooting and resolving software and system-related issues

 * Respond to customer inquiries via phone, email, and online collaboration platforms in a professional and timely manner

 * Develop, update, and maintain technical documentation, user guides, operations manuals, maintenance procedures, and other program documentation

 * Coordinate with technical writers, editors, illustrators, and subject matter experts to prepare documentation for internal and external distribution

 * Conduct technical research and collaborate with technical teams to ensure documentation accuracy and completeness

 * Configure, schedule, and support virtual meetings using collaboration tools such as Microsoft Teams and Zoom

 * Assist users with application functionality, account access, system navigation, and business process support

 * Track, document, and escalate issues as appropriate while ensuring adherence to service-level objectives

 * Support administrative and operational activities as assigned by program leadership

 * Maintain a customer-focused approach while supporting evolving technologies and infrastructure requirements


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