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# IT Support Specialist I

- **Company:** Zeeco, Inc
- **Location:** Hershey, PA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Microsoft Office, Remote Access Technology, Autodesk Autocad
- **Published:** June 4, 2026
- **Apply:** https://www.careerjet.com/jobad/us009a15397e505ddb632cb1d8c7a6ccb4

## About the Role

Education: A+ Certification Preferred

 - Experience: 1+ years of relevant experience
 - Familiarity with Autodesk products is a plus
 - Required Skills: Technology Savvy, Keyboarding, Troubleshooting, Customer Service
 - Recommended Skills: Microsoft Office Proficiency, Naturally Organized

## Description

Provides Tier 1 technology support for a domain environment via phone, email, remote access software, and walk-ins. Gathers information for unresolved issues and escalates them to specialized groups.
Job Duties:

 - Act as primary customer contact for incoming technical issues
 - Gather required information and log into ticketing system
 - Implement known solutions from Helpdesk Support Center
 - Processes common workflows
 - Escalate incidents beyond tier 1 support


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