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# Help Desk Analyst Bilingual Spanish at Conyers GA Only local

- **Company:** FIRSTNET GLOBAL LLC
- **Location:** Atlanta, GA, United States
- **Experience:** Experienced
- **Salary:** $41,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Microsoft Outlook, Microsoft Office, Queue Management Systems, Software Troubleshooting
- **Published:** June 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=de1c0298aac935aa

## About the Role

Do you have experience in Windows?, The Georgia Department of Driver Services (DDS) is seeking a Bilingual (Spanish/English) Help Desk Analyst I to provide Tier 1 technical support in a high-volume call center environment. The candidate will troubleshoot hardware, software, Outlook, MS Office, Windows 7/10, Active Directory, and account-related issues while delivering excellent customer service to internal and external users., Bilingual Spanish/English (Required)
2+ years of IT Help Desk / Call Center experience
Experience with Outlook, MS Office, Windows 7/10, and Active Directory
Ticket queue management, ticket assignment, and escalation
Hardware and software troubleshooting
Strong customer service and communication skills
Vocational/Technical Degree in IT or related field

Preferred:
Knowledge of Apple iOS



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