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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - **Company:** Fortna Inc. - **Location:** Prospect, KY, United States - **Experience:** Expert - **Salary:** $76,100.0 - $114,200.0 - **Contract:** Permanent contract - **Skills:** Computer-Aided Design, Microsoft Windows, Software Applications, Supervisory Control and Data Acquisition (SCADA), Wonderware, Scripting, Computer Equipment, Operational Systems, Industrial Software, Allen-Bradley Factory Automation Equipment, Win CC, Twincat - **Published:** June 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a7ecfea442503d19 ## About the Role Do you have experience in Windows?, Do you have a Associate's degree?, * Associate's or Bachelor's degree in Engineering, Engineering Technology, Automation, Mechatronics, or a related field preferred; equivalent industry experience will also be considered * 5+ years of experience supporting material handling, logistics, distribution, fulfillment, or industrial automation systems * 5+ years of hands-on experience with electrical controls, PLCs, automation systems, software, and/or mechanical troubleshooting * Strong background in industrial automation and controls support required * Experience supporting live production or operational systems strongly preferred * Previous experience in commissioning, controls engineering, field service, technical support, or a related automation-focused role preferred Required Skills & Experience Controls & Automation * Strong PLC troubleshooting experience required * Allen-Bradley/Rockwell experience required * Experience with Beckhoff/TwinCAT and Siemens PLC platforms preferred * Experience with Schneider PLC platforms is a plus * SCADA/HMI experience preferred: + Ignition + FactoryTalk View + Indusoft + Wonderware Electrical & Industrial Systems * Strong understanding of low-voltage control circuits and high-voltage power systems * Ability to read and interpret electrical schematics and technical drawings * Experience troubleshooting conveyors, sortation systems, robotics, and automated material handling equipment * VFD experience preferred: + Allen-Bradley + SEW + Eaton + ABB Technical & Systems Knowledge * Working knowledge of Windows and Unix/Linux operating systems * Basic scripting and computer hardware troubleshooting experience preferred * CAD, drafting, and red-line experience a plus * Networking experience or certifications are a plus Professional Skills * Strong customer-facing communication and relationship management skills * Ability to work independently and take ownership of technical issues through resolution * Strong case management and organizational skills with the ability to manage multiple priorities while maintaining momentum on complex or long-term issues * Demonstrated perseverance in troubleshooting and resolving technical problems, including coordinating with internal teams, vendors, and customers to ensure successful outcomes * Strong analytical thinking and problem-solving abilities * Ability to remain calm, focused, and effective during high-pressure production incidents * Excellent troubleshooting and critical-thinking skills * Excellent written and verbal communication skills * Curiosity and a continuous learning mindset with the ability to adapt to new technologies and systems * Strong understanding of OSHA requirements and industrial safety standards ## Description We are seeking a highly skilled Technical Support Engineer to provide enterprise-level support for our customers' automated material handling and fulfillment systems. This role supports a wide range of conveyor, sorter, robotics, and controls technologies across distribution, logistics, and fulfillment operations. As part of our Tier 2 Controls Support team, you will serve as a critical technical resource supporting customer systems after project go-live. You will work directly with customers to troubleshoot, diagnose, and resolve complex operational and controls-related issues in live production environments. The ideal candidate combines strong technical expertise with exceptional communication skills, a customer-first mindset, and a passion for problem-solving. Success in this role requires the ability to independently investigate issues, manage cases through resolution, and continuously learn new technologies and systems. Schedule: Monday-Friday, 2:00 PM - 11:00 PM EST On-Call Rotation: Weekend on-call support rotation required, * Provide remote technical support for automated material handling, logistics, and fulfillment systems * Troubleshoot customer issues involving PLCs, SCADA systems, electrical controls, software applications, and mechanical equipment * Analyze, diagnose, and resolve production-critical issues in a timely and effective manner * Guide customers, field technicians, vendors, and internal teams through troubleshooting and recovery efforts * Utilize electrical schematics, PLC code, SCADA platforms, technical documentation, and system drawings to identify root causes and corrective actions * Perform or oversee system modifications to improve performance, reliability, and uptime * Manage support cases from initial issue identification through final resolution, ensuring consistent communication and progress updates throughout the lifecycle of the issue * Coordinate across internal teams and external partners to drive complex technical issues to completion * Maintain a high level of professionalism while supporting customers during high-pressure operational events * Work independently and effectively in a remote environment with minimal supervision * Participate in a rotating weekend on-call schedule as an escalation resource, This job description describes the general nature and level of work expected of a person assigned to this position. 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