> Markdown version of [/jobs/ext/551150-tier-2-support-engineer](https://www.wearedevelopers.com/jobs/ext/551150-tier-2-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 2 Support Engineer - **Company:** Echopath, LLC - **Location:** Indianapolis, IN, United States - **Experience:** Experienced - **Salary:** $58,000.0 - $73,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Microsoft Azure, Backup Devices, Cloud Computing, CompTIA Network+, Network Topologies, Issue Tracking Systems, IP Addressing, Subnetting, Virtual Private Networks (VPN), OSI Models, Microsoft Office, Microsoft Software, Windows Servers, Routing, Nslookup, Wide Area Networks, Network Routers, Firewalls (Computer Science), Infrastructure Automation Frameworks, Patch Management, 3-tier Architectures, Network Server, Cisco - **Published:** June 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b696de6cf3527ac1 ## About the Role Do you have experience in WAN?, Qualified candidates will have a passion for exceeding expectations, strong communication skills, and a consistent professional manner and experience providing front-line assistance to clients both remotely and in person. You'll troubleshoot advanced issues, deploy solutions, and collaborate with other engineers to ensure seamless service delivery., * 3-5 years of experience in IT support, preferably in an MSP environment * Strong knowledge of Windows Server, Active Directory, and Office 365 * Familiarity with cloud platforms (Azure, AWS) * Experience with RMM tools and ticketing systems (e.g., ConnectWise, Datto) * Excellent communication and customer service skills * Ability to confidently use tools like ping, tracert, nslookup, and netstat * Competent knowledge of local and wide area networks, switches, routers, and network topologies * Experience with common VPN types and configurations * Understanding of the OSI model, IP addressing, subnetting, and routing concepts * Collaboration skills * Critical thinking/root cause analysis * Accountability * Adaptability * Attention to detail * Degree in IT or related skills and/or comparable work experience * Relevant certifications (CompTIA Network+, Microsoft, Cisco) are a plus ## Description We're seeking a client-facing IT Support Engineer to join our Tier 2 team, delivering hands-on desktop and system deployment services while providing dedicated technical support to our valued clients. As a Tier 2 Support Engineer, you'll be the escalation point for our Tier 1 team and a trusted technical advisor to our clients., * Serve as an escalation point for Tier 1 engineers * Respond to and resolve escalated tickets from Tier 1 support * Provide remote and onsite support to customers, ensuring minimal downtime and disruption * Answer customer calls and respond to customer cases via all origins (email, chat, etc.) while providing our customers with a friendly and helpful experience * Participate in recurring operational tasks such as patch management, antivirus/EDR monitoring, and backup validation * Troubleshoot and resolve issues with Windows workstations, servers, Office 365/Microsoft 365, Active Directory, Exchange, VPNs, backups, firewalls, and endpoint security solutions * Document solutions and contribute to process improvement by sharing knowledge with peers * Assist with onboarding new clients and deploying infrastructure * Escalate issues not resolvable via knowledge base to Tier 3, as well as set customer expectations for follow-up (i.e. when to expect a follow-up contact and by whom) * Maintain a strong customer service focus by communicating clearly, setting expectations, and providing timely updates * Participate in on-call rotation and occasional after-hours support ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Azure-Well Architected Framework - designing mission critical workloads in practice](https://www.wearedevelopers.com/videos/1529-azure-well-architected-framework-designing-mission-critical-workloads-in-practice) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)