> Markdown version of [/jobs/ext/551640-it-specialist-i-iii](https://www.wearedevelopers.com/jobs/ext/551640-it-specialist-i-iii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT SPECIALIST I - III - **Company:** Rundle-Spence Mfg. Co. - **Location:** New Berlin, WI, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Business Systems, Eclipse (Software), Hardware Design, Identity and Access Management, Information Technology Operations, Enterprise Software Applications, Epicor ERP, Laptops, Gsuite - **Published:** June 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5d1329069b677628 ## About the Role Do you have experience in Enterprise software support?, * Foundation in IT: A solid foundation in IT support, hardware, or systems administration achieved through work experience, education, or both. * Technical Versatility: Comfort working across a variety of technologies without needing deep, immediate expertise in all of them. * Reliable Communication: Proven ability to follow through reliably and communicate clearly within a tight-knit team environment. * Adaptability: Demonstrated ability to adapt well in a hands-on environment where priorities shift day to day. * Business Orientation: A genuine interest in how ERP software and technology systems support real-world business operations, not just the technical layer., * ERP Experience: Prior experience utilizing or supporting Epicor Eclipse or any alternative business operations enterprise software. * Industry Background: A professional background or familiarity with distribution, manufacturing, or wholesale industry environments. * Ecosystem Expertise: Administrative experience with Google Workspace environments. * Logistics Tech: Familiarity with warehouse technology, mobile RF scanning hardware ## Description We are adding an IT Specialist to join our team. This role is responsible for a wide range of foundational functions, balancing daily frontline end-user technical support with business systems tracking, infrastructure maintenance, and core ERP operations. The ideal candidate is technically curious, learns quickly, and enjoys working closely with a collaborative team to support real business operations across all three of our branch locations., * First Point of Contact: Serve as the primary contact for day-to-day technical support and Tier 1 help desk issues across all three branch locations. * Device Lifecycle Management: Handle hardware setup, deployment, and comprehensive lifecycle management for desktops, laptops, and peripherals. * Access Management: Oversee user account provisioning, system access management, and coordinated onboarding/offboarding workflows. * Communications Support: Maintain and support the corporate phone system, conference room equipment, and connected communications platforms., * Epicor Eclipse Operations: Learn and support Epicor Eclipse-our core distribution ERP and the most critical system the IT team manages. * System Troubleshooting: Handle day-to-day Eclipse operations, direct user support, and basic system troubleshooting. * Process Alignment: Develop a working knowledge of the physical business processes that Eclipse supports across sales, purchasing, warehouse, and accounting. * Logistics Hardware Integration: Manage warehouse RF scanning hardware in close coordination with our warehouse team and external hardware partners. IT Operations * Asset & Maintenance Tracking: Handle routine asset tracking, infrastructure documentation, and routine system maintenance. * Managed Services Liaison: Act as the first point of contact with our managed services partner on infrastructure, network, and security matters before escalation. * Knowledge Base Development: Actively contribute to process documentation and the long-term development of the internal team knowledge base. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Robots are coming into the wild! 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