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# IT Help Desk Technician (Tier 1 / Tier 2)

- **Company:** DAWNE IT Solutions Inc.
- **Location:** Washington, DC, United States
- **Experience:** Experienced
- **Salary:** $55,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Shell Script, Gsuite
- **Published:** June 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=41efeb7fddffc330

## About the Role

Do you have experience in Shell Scripting?, 2+ years of IT help desk / deskside support experience.

 - Strong customer-service orientation; Google Workspace familiarity.

 - Able to obtain U.S. federal suitability/badging; onsite in Washington, DC.

Preferred

 - CompTIA A+; HDI Support Center Analyst; Apple Certified.

 - Federal or cultural-institution experience; ITIL Foundations.

## Description

Onsite, customer-facing technician delivering white-glove deskside and help-desk support to staff at a mission-driven federal institution in a Google Workspace environment.

What you will do

 - Provide onsite Tier 1/2 support: troubleshooting, deskside hardware, imaging, printers, onboarding, and loaner equipment.

 - Log every request at the point of contact in the ITSM (no-wrong-door); resolve at first contact where possible and escalate cleanly.

 - Provide proactive one-on-one enablement, helping users complete real work using Google Workspace and Gemini.

 - Maintain professionalism and a white-glove customer-service standard; support CSAT and post-resolution follow-up.


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