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# Help Desk Technician

- **Company:** Acero Schools Network
- **Location:** Chicago, IL, United States
- **Contract:** Permanent contract
- **Skills:** Tablet Computers, Information Technology
- **Published:** June 15, 2026
- **Apply:** https://api.schoolspring.com/api/Jobs/2860524?domainName=

## About the Role

Experience:

 * One (1) year of demonstrated experience supporting endpoint computing systems

Education:

 * Bachelor's degree (required)

Physical Demands

Nature of work requires an ability to operate standard business office equipment. Requires ability to communicate and exchange information, collect, compile and prepare work documents, set-up and maintain work files. Physically demands require the ability to stand, bend, reach high and low, stoop, and walk around the classroom 60% of the day. In addition, walking up and down stairs several times a day. Must be able to lift 15 to 20 pounds for short periods of time and push and pull 15 to 20 lbs.

## Description

* Resolves common issues with end user technology including laptops, desktops, tablets, mobility devices, A/V equipment and printers
 * Refurbishes and repairs end user technology and identifies all resources required to return equipment to service
 * Actively monitors IT service management software to identify technology incidents and provide a timely response to technology service requests
 * Identifies incidents requiring expedited resolution and escalates incidents to Help desk Supervisor when necessary
 * Accepts direction from the Director of Information Technology to prioritize incidents and projects
 * Records accurate and complete documentation of incident resolutions within IT service management software system
 * Maintains accurate and complete documentation of end user technology equipment within IT asset management software system
 * Responsible for communication incident resolutions to requestor and all identified stakeholders
 * Understands and implements procedures for new equipment deployment and inventory equipment redeployment
 * Completes special project as assigned


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