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# Technical Support Specialist

- **Company:** CESNA, INC.
- **Location:** Teaneck, NJ, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Computer Networks, IP Cameras, Network Video Recorder, Zendesk
- **Published:** June 15, 2026
- **Apply:** http://seanellen.com/SearchJobs/Descriptions?p0=3752

## About the Role

One of the fastest growing physical security companies, is looking for a motivated individual with high attention to detail to join our technical support team. The ideal candidate will have a strong background in infrastructure relating to the deployment and support of IP cameras and network recorders; as well as experience in a high capacity service desk environment., ? Bachelor's degree or Technical Degree or equivalent work experience preferred
? Ability to work collaboratively and cohesively in a team environment is critical to this role
? Excellent attention to detail and multi-tasking ability
? Excellent problem solver; able to prioritize and coordinate between tasks
? Strong communication/interpersonal skills, both written, verbal
? Ability to travel to client location NY/NJ/PA

Technical Experience:
Required Experience 3+ Years in:
? Deployment and Support of:
? IP Cameras
? NVR
? VMS
? Solid foundation on networking concepts. ?COMPTIA A+/CCNA preferred
? Experience in high capacity helpdesk/call center environment
? Creating and maintaining documentation
Preferred Experience:
? Basic understanding or exposure to SIX Sigma Continuous improvement (a plus)
? Basic understanding or exposure to ITIL framework (a plus)
? Prior experience in an in the security industry
? Previous Experience with Zendesk

## Description

? Work as part of a cross functional team to provide support to clients
? Preform advanced troubleshooting on IP cameras, Network Video Recorders(NVRs), and Video Management Software(VMSs)
? Own escalation tickets and work with our Product Team on resolutions
? Record technical solutions for trouble tickets
? Create internal Knowledgebase Articles
? Provide hands on support as needed (post-COVID19)


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