> Markdown version of [/jobs/ext/552270-site-reliability-engineer-support](https://www.wearedevelopers.com/jobs/ext/552270-site-reliability-engineer-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Site Reliability Engineer - Support - **Company:** FIS, Inc. - **Location:** Atlanta, GA, United States - **Experience:** Expert - **Salary:** $144,730.0 - $246,040.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, Microsoft Azure, Cloud Computing, Linux, Distributed Data Store, Distributed Systems, Log Analysis, Networking Basics, Prometheus, Datadog, Google Cloud, Delivery Pipeline, Large Language Models, Grafana, Kubernetes, Apache Kafka, Build Tools, Terraform, Splunk - **Published:** June 15, 2026 - **Apply:** https://www.dice.com/job-detail/9d78acf0-23b7-48e1-b561-fd7c82b990df ## About the Role Technical Expertise - Strong hands-on troubleshooting experience across production or customer-facing technical environments - the single most important capability for this role. - Hands-on experience with Kubernetes and containers. - Ability to read, interpret, and correlate logs, metrics, traces, and alerts. - Strong understanding of Linux, networking fundamentals, APIs, services, and distributed system behavior. Customer-Facing Experience (Mandatory) - At least one proven customer-facing technical role is required. - Experience working directly with customers during investigations, escalations, or production support scenarios. Operating Style - Strong ownership mindset and bias toward resolution. - Practical, hands-on problem solver who enjoys investigation and troubleshooting. - AI-native: integrates LLMs and AI tooling into daily investigation and support work. PREFERRED EXPERIENCE - Experience supporting enterprise SaaS, banking platforms, fintech systems, or regulated infrastructure. - Familiarity with cloud or hybrid environments such as AWS, Google Cloud Platform, Azure, or on-prem enterprise deployments. - Exposure to deployment workflows, Helm, Terraform, Flux, ArgoCD, Kafka, or distributed databases., The ideal candidate is someone who enjoys solving difficult problems, working directly with customers, and bringing structure and clarity to complex technical situations. They are hands-on, calm under pressure, and comfortable moving between logs, metrics, customer context, and engineering discussions to get to root cause. This is not an architecture or platform design role - engineers looking to architect and build systems will find a better fit in our Platform Engineer openings. ## Description Technical Troubleshooting & Incident Resolution - Investigate and resolve complex technical issues across application, infrastructure, and platform layers. - Analyze logs, metrics, traces, and alerts to identify root causes and correlate symptoms across systems. - Troubleshoot Kubernetes and container issues, including pods, services, deployments, networking, and resources. Customer-Facing Support - Engage directly with enterprise banking customers to understand, investigate, and resolve technical issues. - Communicate findings clearly to technical and non-technical customer stakeholders during investigations. Observability & AI-Assisted Operations - Use tools such as Prometheus, Grafana, Loki, OpenTelemetry, Datadog, Splunk, or similar to investigate behavior. - Work with the platform's AI-driven SRE capabilities - incident insights, auto-remediation, and AI-based root cause analysis - validating findings and acting on them. - Improve runbooks, dashboards, alerts, and support processes based on recurring issues and lessons learned. Platform Support - Support Kubernetes-based banking platform environments across cloud, hybrid, and customer-hosted deployments. - Assist with deployment-related troubleshooting when required; deployment ownership is a plus, not a core requirement., Direct impact on customer trust, production reliability, and operational continuity for Tier-1 banking institutions. - High visibility across customer, support, engineering, platform, and product teams. This role offers the opportunity to support a next-generation banking platform used by some of the world's largest financial institutions. It combines the technical complexity of Kubernetes-based infrastructure, the urgency of production support, and the customer impact of enterprise banking. ## Related Videos - [5 steps for running a Kubernetes environment at scale](https://www.wearedevelopers.com/videos/88-5-steps-for-running-a-kubernetes-environment-at-scale) - [Our journey with Spring Boot in a microservice architecture](https://www.wearedevelopers.com/videos/511-our-journey-with-spring-boot-in-a-microservice-architecture) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Inside Bitpanda's Tech Stack: Scaling a European Fintech Leader - Markus Dorner](https://www.wearedevelopers.com/videos/1979-inside-bitpanda-s-tech-stack-scaling-a-european-fintech-leader-markus-dorner) - [All your telemetry data from any source in one place](https://www.wearedevelopers.com/videos/57-all-your-telemetry-data-from-any-source-in-one-place) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How Much FAANG Companies Actually Pay Software Engineers in 2025](https://www.wearedevelopers.com/magazine/230-how-much-faang-companies-actually-pay-software-engineers-in-2025) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)