> Markdown version of [/jobs/ext/552471-technology-help-desk](https://www.wearedevelopers.com/jobs/ext/552471-technology-help-desk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technology - Help Desk

- **Company:** School District 1
- **Location:** Folsom, CA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Desktop Computing, Networking Hardware, Software Tools, Information Technology, Laptops
- **Published:** June 15, 2026
- **Apply:** https://api.schoolspring.com/api/Jobs/4605693?domainName=

## About the Role

* A+ Certification or equivalent experience
 * Good oral and written communication skills
 * Customer service experience (call center experience preferred)
 * Hardware troubleshooting skills
 * Excellent software skills
 * Operating System experience (Windows 7)
 * Excellent knowledge of desktops, laptops, and other common peripheral devices
 * Experience creating and deploying disk images
 * Knowledge and experience with hardware warranty procedures
 * Ability to monitor computer technology service and repair
 * Self-motivated
 * Ability to lift up to 40 lbs up to a height of 4 feet occasionally

## Description

POSITION TITLE: Help Desk Support Technician, 1. Provide technical support for computer users via phone.

 2. Maintain/update work order system and communicate work order priority and status to end users.
 3. Effectively diagnose and troubleshoot malfunction of computer or network devices relating to user error, faulty hardware, or software/server/network issues.
 4. Communicate effectively with staff and students regarding maintenance of technology.
 5. Effectively diagnose and troubleshoot malfunction of hardware devices, including printers, scanners, barcode readers, digital cameras, etc.
 6. Disaggregate service-related data to discover trends and recommend process modifications for technology service.
 7. Actively monitor and report compliance with the district's technology service level agreement.

OTHER JOB FUNCTIONS:

 1. Lead special technology projects as required.
 2. Attend meetings and trainings as scheduled.
 3. Other duties as assigned.


## Related Videos

- [ Secure Code Superstars: Empowering Developers and Surpassing Security Challenges Together](https://www.wearedevelopers.com/videos/422-secure-code-superstars-empowering-developers-and-surpassing-security-challenges-together)
- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [Old tools, new tricks](https://www.wearedevelopers.com/videos/1916-old-tools-new-tricks)
- [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)